The scariest thing for Workload Automation administrators is to see production environments not scheduling properly, causing disruption in business pipelines and monetary loss if the downtime last for a long period of time.
Looking for the most innovative chatbot platform? Times are changing and you always look forward to find the most innovative platform. Maybe 5 years ago you would never have imagined that it would be possible to have a "person" by your side, who in every working moment, would tell you what to do, how to do it, and relieve you from all those low value-added activities.
As human beings, we have always been fascinated by the unknown, and we need to understand it, interpret it, and draw results from it. Today, however, living in an increasingly hyper-technological, interconnected world, where we collect billions and billions of information and data, we have difficulty because our ability to acquire data exceeds our ability to give meaning to it. Besides data itself, visualization becomes crucial in driving the root cause analysis, explaining concepts, and extracting useful insights from data. Also, visualization can help provide data that is understandable by non-data experts.
HCL Software announced the introduction of HCL Automation Power Suite bundle offering comprising of HCL Workload Automation, HCL Clara and HCL HERO. With Automation Power Suite, customers can automate more, automate better and automate smarter to build an enterprise automation platform.
The recent popularity of chatbots is not just a technological trend. Over time, chatbots have become a must for companies to meet the most different customer needs. Today, chatbots continue to evolve to provide rapid, consistent, error-free responses and deliver a flexible, fully interactive UX across products and services. Since in HCL Software we are great chatbot believers, we have decided to give more power to Clara, our intelligent virtual assistant. Meet HCL Clara An Intelligent Virtual Assistant, recognizes human input and provides responses by tapping into a rich, specialized knowledge base. Clara enables direct interaction with the users of HCL Software products by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML) to execute actions. Clara is the product expert that users can consult to learn the product capabilities (“what can I do” and “how can I do it”). Clara goes beyond FAQs to executes routine tasks via contextual conversations that upsurges end user’s satisfaction. Clara interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. Clara speeds up learning curve on new functions, manages the how-to questions and initiates the troubleshooting of HCL Software products conveniently with voice command or simple text chat. [caption id="attachment_3592" align="alignnone" width="282"] a. Figure 1. Clara for Workload Automation[/caption] [caption id="attachment_3593" align="alignnone" width="287"] b. Figure 2. Clara for BigFix [/caption] Why HCL Clara? Clara is currently integrated with BigFix and Workload Automation, and will be soon integrated with all the other HCL Software products. By leveraging its NLP capability, Clara is able to converse with users, comprehend their questions, search from different available documents, provide the required information and support them in performing actions. Clara transforms the user experience from a search-based model to a conversational model, reducing...