HCL Cloud Native
Number of Posts: 6
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Number of Posts: 6
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Marketing & Commerce | September 1, 2021
Is Cloud Native the Answer to Being Customer-Centric?
Factors such as rising digitalization and increased spending capabilities have dramatically changed the meaning of customer experience. Product features and prices are no longer the primary consideration in the digital age, as customer experience is becoming the primary differentiating factor. Customers expect brand owners to provide a personalized experience across touchpoints and interaction channels, ensuring a seamless digital commerce experience. According to multiple studies conducted by Quadrant, customers are ready to pay a premium price for better and personalized services. The retailers and brand owners focusing on delivering exceptional and personalized customer experiences are increasingly becoming more profitable and are winning over the competition. A customer-centric approach helps organizations drive improvements in customer loyalty, brand image, messaging consistency, and revenue growth. The majority of retailers have transformed their digital commerce and CX-specific technology landscape by adopting cloud-based applications and services. However, traditionally architected cloud-based applications lack the necessary agility, speed, and performance required to adapt to the growing business complexities, demanding customers, and ever-increasing competition. In a fast-paced digital-savvy economy, retailers are required to transform their digital commerce operations to drive a culture of innovation and gain the necessary business agility to ensure long-term and sustainable success. Therefore, cloud-native architecture is increasingly becoming the current industry norm, enabling organizations to future-proof their technology investment and drive a culture of continuous improvements. Cloud-native is an approach to designing and building applications based on microservices-based architecture running on containers and dynamic orchestration platforms. Unlike traditional monolithic architecture, cloud-native applications are automatically optimized for optimum performance across any cloud environment with container infrastructure, including private, public, on-premises, hybrid clouds, or edge locations. The cloud-native approach follows agile development and DevOps principles, supporting continuous integrations and continuous delivery (CI/CD) along with continuous deployment. The applications are designed, developed, and delivered collaboratively by development, IT...
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Cloud Native, Marketing & Commerce | August 18, 2021
The Key to Achieving Cloud-Native Commerce Success Is Selecting the Right Partners
With more transactions taking place online every month, few technology systems are as essential for business success as a digital commerce platform. However, there are a wide range of technology vendors to choose from (well over 100, by my count) and countless variations that online merchants can make when deciding how to architect, implement, and maintain such platforms. Once a merchant clears these initial hurdles and selects the right platform for the business – a daunting task to begin with – organizations then face an equally challenging project: figuring out how to get the system up and running. Unfortunately for online merchants, there isn't an all-encompassing manual or blueprint explaining how to design, build, and operate a digital commerce technology stack. In fact, a dirty secret in the digital commerce platform market is that many commerce implementation projects take years or fail altogether. No organization has time to make mistakes with any of these decisions and projects. As discussed in the first two blog posts in this series, cloud-native digital commerce systems can help B2C and B2B merchants leverage the full power of cloud by delivering greater portability, scalability, and business agility. However, there isn't a “silver bullet” digital commerce platform or architecture that works for every company's processes or organizational structure. As a result, many organizations that don't have the right IT talent in-house or a trusted systems integrator (SI) partner struggle to take make the leap to cloud-native applications, or they fail to take full advantage of their capabilities. IDC believes that every organization embarking on a cloud-native commerce journey should consider the hurdles it faces in deploying cloud-native digital commerce and how it can overcome them by either building internal capabilities or partnering with an organization that can take care of the infrastructure. Cloud-Native Digital Commerce Delivery...
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Bringing Cloud-Native Commerce to the Masses to Accelerate Innovation
In a post-COVID world, digital commerce success is a prerequisite for overall business success. Sky-high customer expectations and abundant competition has raised the bar of a "minimum viable experience" that online merchants must deliver to customers, regardless of a company’s size or industry. Every seller must reevaluate the technology it uses to engage with customers and invest in areas of weakness. Cloud-native commerce technology, described in the first post of this series, has the potential to deliver on this promise by unlocking greater business and technology agility. However, many organizations struggle to take full advantage of the power of the cloud and cloud-native technology when not backed by an army of developers. At IDC, we are beginning to see this paradigm shift. The State of Cloud-Native Technology in Digital Commerce Since the inception of digital commerce over two decades ago, IT and line of business (LOB) folks have acted as unsynchronized dance partners. While LOB leaders – such as marketers, sales executives, or eCommerce managers – have often crafted the commerce strategy, they have relied on IT to develop those capabilities and maintain the infrastructure necessary to support online commerce operations. Something that sounds simple coming from the mouth of a marketer, such as adding a new localized site or changing the layout of product detail pages, can prove to cost hundreds of developer-hours for IT to achieve (particularly if staff are working with rigid, legacy commerce platforms). Leveraging containers and API-first architectures, cloud-native digital commerce applications run on highly distributed and scalable architectures. However, cloud-native has also fallen into the IT vs. LOB trap, with technologically savvy organizations overwhelmingly being the ones gravitating towards cloud-native digital commerce technology up to this point while those merchants with less of a tech background settle with other technology options, such as hosted...
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Cloud Native, HCL Software | July 22, 2021
Why take an enterprise software portfolio cloud native?
The phrase cloud native generally conjures images of containers, microservices and 'born on the cloud' 12-factor applications. Read the blog for more details.
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Cloud Native | July 20, 2021
Go Cloud Native NOW with HCL Software
We are excited to announce that the full HCL Software portfolio is cloud native, and that we’ve made it easy to move your HCL Software products to the cloud of your choice through expert assistance. Read blog for more details.
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Cloud Native | July 20, 2021
You Need Cloud Native Enterprise Apps? We Have You Covered!
We are excited to announce that the full HCL Software portfolio is cloud native and available on HCL SoFy, the cloud native solution factory for HCL Software products. Accelerate your cloud native journey with access to over 50 product components and 2,000 Rest API endpoints with free trials and cloud native demos. Experience SoFy in action, hear from our Chief Platform Architect, and learn from our cloud native customer on why going cloud native is important to their organization.
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