Find out how your Feedbacks Can Influence the Next Release – TechConnect Sessions are Back!
The new HCL TechConnect week is here. For those who are new to our events, here is a quick look at what you may have missed out... What we captured in last TechConnect and what can you learn in the upcoming sessions? Back in February, on the first Monday of IBM Think 2019, a group of 35 Marketing Software users gathered for the 1st HCL TechConnect kick-starting the engagement with our product experts and marketing peers, for what we envision, will become the platform of choice for partners and customers. This first session was a huge success with industry leaders from Banking, Insurance, Telecom, Retail and other verticals sharing their feedback on our marketing suite (Campaign, Interact, Marketing Operation, Contact Optimization and all the add-ons). With this feedback, we formally started the ideation process with a new design thinking approach. We decided this would be the baseline for our road-map and the next release of the Marketing software suite. “It is beginning to feel like Unica again but much better and more transparent”. We wanted to establish that our vision at HCL is to engage Marketing Software users early on in our road-map design cycle to ensure the products and features we deliver have more relevance to their marketing needs. This aspect of our hyper care strategy is already producing great results. Our support team has reached a satisfaction score of 9/10 in addressing your requests. Moreover, the last V.11.1 release covered more than 50 of your requests for enhancements; making it the largest release since Unica was acquired by IBM. Therefore, it was heartening to see that so many of you appreciate that transparency has been restored and you can openly raise requests in our community. We want to hear and respond to the conversations our users are having on...