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Number of Posts: 4
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Automation | February 25, 2022
Chatbot Based Integration to Share Data and Collaboratively Solve Issues
Workload Automation on z/OS allows users  to use a single point of control and monitoring of complex workflows.Thanks to the integration with a Chat Tool, starting from release v10.1, you’ll be able to empower Workload Automation on Z to send notifications about incidents and share information with your DevOps team members on chat platform (such as Slack, Mattermost or Teams).
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Automation | July 12, 2021
3 Simple ways HCL Clara will enhance Workload Automation experience
Looking for the most innovative chatbot platform? Times are changing and you always look forward to find the most innovative platform. Maybe 5 years ago you would never have imagined that it would be possible to have a "person" by your side, who in every working moment, would tell you what to do, how to do it, and relieve you from all those low value-added activities. 
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Automation | March 27, 2020
Towards Business Process Management: 5 good reasons why you want to integrate your RPA bot with HCL Workload Automation
Think how HWA and RPA together can help your business to: —————————————————————————————————————————————— REDUCE COSTS INCREASE PRODUCTIVITY GAIN REAL END-TO-END CONTROL INCREASE SLA COMPLIANCE STAND UP IN COMPETITIVENESS —————————————————————————————————————————————— Forewords: is Automation the ultimate answer? IT automation is nowadays pervading the market, especially in conjunction with virtualization. Hence, one may be tempted to consider those two initiatives as the magical solution to reduce IT costs. They may indeed, but let’s start with confirming and arguing few simple statements: Modern business relies on IT technologies and processes Agree… can anybody reasonably deny it? Automation of IT processes is becoming an imperative for modern businesses Agree… to the extent that keeping manual or obsolete processing would results in loss of competitiveness. Automation makes IT processes more efficient Well, you can do things much faster. But is efficiency by itself what you want? Automation alone makes IT processes more effective Careful, automation is powerful, though doing the same thing automatically, by itself, does not imply you are doing what you need. Virtualization allows reducing costs of IT infrastructure OK, probably it’s true that a one-to-one cost comparison of each single IT resource yields that virtual is cheaper. But overall there are many costs related to virtualization that should be taken into consideration, such as: security, inventory, overprovisioning, etc. Virtualization and Automation allow great IT cost savings. Yes but WARNING! Virtual resources give the false impression to be free, but they are not. And you don’t want to automate the waste. You can achieve significant cost savings, provided you apply necessary changes to your processes and practices. So, should companies go towards automation and virtualization? Definitely yes. Wisely. Many current processes are the results of years of experience, acquired when tasks were made by people, and are possibly the best expression of a human organization....
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Automation | January 20, 2020
HCL Clara – Your Intelligent Virtual Assistant!
The recent popularity of chatbots is not just a technological trend. Over time, chatbots have become a must for companies to meet the most different customer needs. Today, chatbots continue to evolve to provide rapid, consistent, error-free responses and deliver a flexible, fully interactive UX across products and services.  Since in HCL Software we are great chatbot believers, we have decided to give more power to Clara, our intelligent virtual assistant.  Meet HCL Clara An Intelligent Virtual Assistant, recognizes human input and provides responses by tapping into a rich, specialized knowledge base. Clara enables direct interaction with the users of HCL Software products by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML) to execute actions.  Clara is the product expert that users can consult to learn the product capabilities (“what can I do” and “how can I do it”). Clara goes beyond FAQs to executes routine tasks via contextual conversations that upsurges end user’s satisfaction. Clara interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. Clara speeds up learning curve on new functions, manages the how-to questions and initiates the troubleshooting of HCL Software products conveniently with voice command or simple text chat.  [caption id="attachment_3592" align="alignnone" width="282"] a. Figure 1. Clara for Workload Automation[/caption]   [caption id="attachment_3593" align="alignnone" width="287"] b. Figure 2. Clara for BigFix [/caption]   Why HCL Clara?  Clara is currently integrated with BigFix and Workload Automation, and will be soon integrated with all the other HCL Software products. By leveraging its NLP capability, Clara is able to converse with users, comprehend their questions, search from different available documents, provide the required information and support them in performing actions. Clara transforms the user experience from a search-based model to a conversational model, reducing...
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