Number of Posts: 5
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Number of Posts: 5
Marketing & Commerce | November 9, 2020
2-10 Home Buyers Warranty Delivers New Customer Experience
Plans to shake up the industry and grow rapidly  In a matter of a few short weeks after selecting HCL Commerce and Perficient as their digital transformation partner, 2-10 Home Buyers Warranty (“2-10HBW”) went live on V9 with the first phase of their new digital initiative that will create a holistic customer view and enhance the user experience www.2-10.com.  2-10HBW, a home warranty company that provides products and services for homeowners, real estate professionals, and builders, provides its customers online access to products and services, including purchasing coverage, filing a claim, and viewing the status of their claims and coverage, among other capabilities.  “We’re excited to announce this project and to collaborate with such capable partners,” said Steve Martinez, Chief Innovation and Technology Officer at 2-10 Home Buyers Warranty. “As we continue to grow our business, we have been highly selective of the technology we use to ensure it can support us as we evolve, and we believe HCL Commerce has the capability to scale to meet our needs. A project like this requires a trusted partnership, and Perficient has proven themselves to be a collaborative and reliable partner with the experience to match.”  “2-10 Home Buyers Warranty is one of the premier home warranty companies, and we’re thrilled to partner with them to digitally transform their business,” said John Ambrose, managing director of Perficient’s commerce practice. “Today’s customer platforms provide users with seamless experiences at their fingertips while giving businesses the visibility they need to acquire new customers and retain existing ones. We look forward to collaborating with HCL and deploying our expertise to deliver a quality customer experience to 2-10 Home Buyers Warranty.”  Another great example of how HCL Commerce goes beyond the transaction to help our clients deliver an innovative end-to-end customer experience. With a cloud native...
Marketing & Commerce | November 3, 2020
Have you met our engineers yet?
We recently kicked off a series of virtual discussion and Q&A sessions between our customers and our engineering team. It’s an opportunity for customers to get to know the engineering team, ask them questions about capabilities, design thinking and why they made certain decisions about the platform around a specific theme. We aim for a smaller group to ensure all participants have an opportunity to ask questions, offer opinions and feel like they are part of the session and community. Our first two were excellent, with great attendance and participation from our customer community. Below is a quick recap of both of those sessions, as well as a look ahead to our November Meet the Engineers session, which will be covering the Storefront. Session 1 – Cloud & Deployment - September 14 For this session, we brought in our team of experts who focus on the platform’s native ability to deploy quickly in any cloud environment. The attendees were very engaged, with questions falling into two primary categories: 1) Best practices for deploying in a cloud environment (Google, AWS and Azure all came up) 2) How HCL business services and API-first architecture work with integrations to supporting technologies (ERP, CMS, etc). A great opening session that went the full 90 minutes, and still had a few questions open and scheduled to be pursued in follow-up meetings. Session 2 – Performance Tuning – October 14 Our second session was intended to be very timely for the upcoming holiday shopping seasons which grip much of the world, helping our customers think through how they tune their site performance in preparation for (likely) recording breaking online shopping. Here, our discussion centered heavily on caching tips and best practices, including the use of REDIS and DynaCache to ensure high performance and great customer experiences...
Automation | October 23, 2020
Passing Variables from an Event Rule to a Job Stream
Event Rules are an extension of Workload Automation (WA) capabilities that enable events occurring external to the scheduling environment to trigger actions on scheduling objects within WA. An ideal use of this capability is to detect the arrival of a file and then trigger an action to submit a Job Stream containing jobs to process the data contained in that file. This capability has been available for a while and is widely used. In this article, a hidden feature is explored where the name of the file and other properties related to the file are passed as variables to a Variable Table associated to the Job Stream being submitted as ac action where any Job within that Job Stream can retrieve those variables and process the data in the file
Ensuring Sound Integration of Complex Systems
Secure DevOps | August 26, 2020
Ensuring Sound Integration of Complex Systems
Validating a system’s APIs across a range of network protocols and message formats is a must these days.
Mainframes | August 19, 2020
Bajaj Electricals Live! An API-First Build Yields Excellent Results
Bajaj Electricals Limited – part of “Bajaj Group” is a globally renowned and trusted company. Their business is spread across – Consumer Products (Appliances, Fans, Lighting), Exports, Luminaires and EPC (Illumination, Transmission Towers and Power Distribution). They recently launched a brand new ecommerce site designed to deliver a world-class experience for their customers while reducing the time and effort required to maintain the platform – giving them more time to focus on business-driving innovations. This is a great example of the API-first nature of the HCL Commerce platform as Bajaj needed their partner Solveda to integrate the platform with a complex Oracle ERP in the backend, Adobe Experience Management on the front end and their IBM Sterling Management system. And on top of that, they built a custom ecommerce site that truly captured their brand. “It was a great experience working with the Bajaj team. They really had an ambitious vision for how they wanted to update their commerce site and make it more focused on the customer’s experience. Thankfully our team at Solveda was able to leverage the full capabilities of HCL Commerce [V9] to execute against Bajaj’s vision and deliver an excellent commerce site in the given time frame.” Deepak Agarwal, CEO India, Solveda. The end result is a beautiful, custom-built website that delivers a clean, simple shopping experience for their customers with a lightning fast experience...all while maintaining their existing technology stack. https://shop.bajajelectricals.com/home  
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