Enterprise companies choosing a web chat platform value software that will protect vital data.  Ensuring secure messaging and the larger security reputation of the organization is not only a goal but a requirement.  And encryption is a fundamental pillar of that security.    

But not all encryption is the same. And the differences matter.  Let’s cover some of the encryption basics and explain why end-to-end encryption isn’t always the best option for enterprises.   

Here Are Four Insights Worth Knowing When You GShopping for Secure Chat Software 

  1. What is end-to-end encryption?    

End-to-end has expanded in use due to messaging apps like WhatsApp and iMessage and is lauded for the closed channel it provides users weary of data breaches. End-to-end encryption ensures that only the sender and recipient of a message are able to read it; the message is encrypted on the sender’s end and can only be accessed when unlocked by a private key on the recipient’s end.    

In this way the entire communication is blocked from outside examination, available only to the two parties: the sender and the recipient. 

2. The downside of using encryption that is end-to-end 

The same reason end-to-end is appealing to individuals — the impossibility of accessing data or messages from the outside — makes it less functional for enterprise companies that have regulatory and auditability requirements.  The same factors that protect perfectly legal and safe messages also protect illegal and illicit material, creating a safe space of sorts for malicious parties who can use end-to-end encryption to escape detection and cause harm.  

In effect, the privacy upside of end-to-end benefits everyone, including individuals or groups intent on using that privacy for ill.   

3. There are alternatives  

Despite the growing awareness and popularity of end-to-end, there are alternative encryption methods that are important for enterprise customers to be aware of.  Just because encryption software isn’t end-to-end doesn’t mean it isn’t safe and protected.  In fact, many enterprise companies are in industries which lean on non-end-to-end encryption due to the regulatory and legal requirements of their business.    

Don’t get bogged down in thinking end-to-end is the only encryption method.   

4. When non end-to-end makes sense 

Any communication tool used by enterprise companies will need encryption software that protects all the chats, files, and videos being exchanged daily, with auditability that allows for compliance and regulatory standards to be met.   

End-to-end encryption cannot be audited or easily examined, which can leave companies in the dangerous bind of having some poisonous or questionable exchange inside their network and no good avenue for investigating it.   

Financial and government entities specifically are expected to meet numerous regulatory standards that are enforced via audits and intensive data reviews.  Having encryption software that provides both safe messaging and auditability gives companies the best of both worlds.   

This is why non-end-to-end encryption makes sense for many enterprise companies — and is food for thought when shopping for secure chat software.

Look to HCL Sametime for a chat and meetings platform that is totally safe, but allows for auditability.  

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Digital Solutions | August 26, 2021
Announcing HCL Sametime Meetings’ support for Chrome WebRTC Unified Plan
HCL is pleased to announce the general availability of HCL Sametime 11.6 IF1, our latest interim fix release for Meetings. It is now available for download on FlexNet, HCL’s License & Delivery Portal.  Why is this IF release important to all Sametime v11.X customers using Meetings? Chrome M93 support and a lot of other critical fixes, including UX enhancements, UI improvements and multiple bug fixes to improve your overall Sametime Meetings and Chat experience. For more details, please check out the full fix list published here. Support for Chrome WebRTC Unified Plan:  Google has completely transitioned Chrome's WebRTC implementation from the Plan B SDP format to the Unified Plan, starting with Chrome M93 version. See Google’s announcement here.  What does this mean for Sametime Premium customers using Meetings? Prior to HCL Sametime 11.6 IF1, Chrome browser support (for Meetings) is based on the Plan B SDP format.   By upgrading Sametime to 11.6 IF1, Meetings now uses the WebRTC Unified Plan SDP format.   For information on how this impacts HCL Sametime 11.5 and 11.6 deployments, please read this article. Therefore, HCL strongly encourages all Sametime v11.X customers and business partners using Meetings to upgrade their Sametime Meeting servers to continue to enjoy a great Video Meetings and Chat experience on the latest Chrome browser. The details of how to upgrade your HCL Sametime environments to our latest release can be found here. Ginni Saini, Sametime Product Manager, HCL Software  Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using...
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Digital Solutions | August 23, 2021
HCL Sametime Meetings’ support for Chrome WebRTC Unified Plan
The HCL Sametime team wants everyone to be aware of the pending Chrome change related to conformance with the WebRTC standard that will impact Sametime Meetings. This change is scheduled to take affect with the M93 update of the Chrome browser, currently targeted for Aug 31, 2021.  We are actively working on putting finishing touches to our next interim release to support the Unified Plan for Sametime Meetings. We plan to release it in the upcoming weeks, after we have finished testing the changes across all supported browsers listed here.  In the meantime, please plan to upgrade your Sametime 11.5 and 11.6 Meetings deployments using our documentation found here.  For information on how this impacts HCL Sametime 11.5 and 11.6 deployments, please read this article.  If you have any questions or need further details, don't hesitate to reach out to our support team!  HCL Sametime Product Team Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multi programming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
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Digital Solutions | April 1, 2021
Exciting New HCL Sametime Features Released Today
Today marks a major milestone in our commitment to helping create the digital office our teams need to get work done, be more efficient, and collaborate effectively with colleagues. We are thrilled to announce 6 new features for your favorite meetings and chat solution: New filters in video settings: Animations will make it appear as if you are focusing intently, even if you are checking your phone or surfing the web  Awards show mode: Music will automatically fade in when the meeting goes past the scheduled end time — or attendees can activate it manually to drown out someone who is being dominating and annoying  Picture-in-picture pet mode: A new setting allows for you to have your camera display one window for you, and one window for your pet (who only seems to wander around or bark when you have meetings with management)  Social media security settings: A custom notification will display if you are sharing your screen and distractedly attempt to go over to the browser tab that has Facebook open  New AI integrations: When you suddenly are asked a question in a meeting when you weren’t paying attention, you can summon Siri or Alexa to answer it for you — run through a special Sametime voice-matching filter set up to sound like you  New audio settings: Less embarrassing, pre-set sounds, such as water running or a carn horn honking, will be auto played to drown out toilets flushing or family members yelling in the background.    Happy April Fool’s Day. Of course, this was a joke! But you know what’s no joke? The upcoming global premiere of the newest version of HCL Sametime on June 7. And, the fact that Sametime beats the competition — hands-down. Let us show you how.  
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