In today’s work world, chat and video meetings are integral to getting work done.  But organizations need to pick solutions that are safe, cost-effective, and make sense for the business. And, given the global push toward remote work, employee engagement is key. Connecting employees in a meaningful way takes more than just an easy chat feature. It’s also ensuring that the information shared is reaching the intended audience — while meeting the regulatory standards of your industry.

Providing your teams with a secure chat messaging accomplishes both important goals — connection and protection — freeing your enterprise from security and compliance concerns and creating more time to focus on doing great work.

But what, specifically, makes secure chat important, and why should enterprise companies care?

  1. Employees are Already Using Chat Apps, But They Need Secure Messaging

The reality is that most people are using a chat service to connect with colleagues. Knowing that should motivate enterprises to standardize the chat platform it offers its employees.

Not offering a secure chat option won’t deter employees from using a messaging app, it will just result in them using whatever chat service they personally like, secure or not.  This is also known as a shadow IT problem. A universal chat solution can streamline workflow while enhancing the company’s data transparency and keeping things secure.

As mobile messaging platforms continue to grow in popularity and functionality, people accustomed to consumer messaging apps like WhatsApp and Facebook Messenger will incorporate those into their work life unless given an alternative.  Those consumer platforms are fine for personal chat, but the end-to-end encryption they include blocks access to communication data that is required in many enterprise verticals.

The solutions your organization provides needs to be easy to use, secure, and modern. Enterprise systems must provide a collaboration tool that can handle a fluid workflow while simultaneously meeting the security protocols of the industry they serve.

2. Enterprise Collaboration Tools Need Enterprise Data Security

Popular free apps are fine for individuals communicating with friends and family, but when that use drifts into the workplace it becomes a reality check for enterprise companies.  The inability of companies to monitor these apps can pose a security risk and create a dilemma if called upon to provide stored employee communications records for auditing purposes.

The staff at a local government agency might find iMessenger perfectly convenient, but when that agency is audited to ensure compliance with federal regulations… it’s not going to end well. Reviewing all the electronic communications involving that partnership is now required but will be nearly impossible since iMessenger communications can’t be viewed due to encryption settings that aren’t enterprise compatible.

The result? The company is vulnerable to legal action or worse.

Encryption software is vital: it maintains the privacy of employees while giving enterprises an archiving and auditing tool that protects them and their clients.

This is critical for enterprise companies working with financial institutions and government entities, industries with strict compliance and regulatory standards.  There are a wide array of tax and accounting obligations, legal requirements, and data protection laws that must be met, and for which transparently archived data is needed.  If there are employee communications that cannot be documented and audited it can be a serious problem.  Lawsuits can result, professional reputations can be tarnished, millions in fines can be spent.

That’s why consumer messaging apps aren’t secure enough for enterprise needs.

3. Enterprise Security + Consumer-Level Ease of Use  

A secure enterprise messaging app must have similar functionality to that of a consumer messaging app, but with the additional capability to ensure secure and auditable communications for employees.

It starts with data safety and compliance. But what if you also had modern, easy and straight-forward usability? A secure enterprise chat platform, such as Sametime from HCL, has encryption software built in to the core that protects all chats, files, and videos from external threats while providing the auditability needed to meet all industry regulations. It also has one-click meetings, no need to download software to start a meeting, persistent chat to preserve all collaboration even after a meeting has ended — plus it works on any device, even while at rest.

4. On-Premise or Cloud Deployment

With secure enterprise chat you get the functionality of a consumer messaging chat service, along with peace of mind knowing your data is protected and your communications are compliance-ready.

And, with both on-premise or private cloud available as deployment options, service is customizable, security is specifically tailored, and adoption is cost-effective.

Secure enterprise chat can be the difference between a company communicating effectively, or sporadically and without cohesion.  Utilizing it can enhance data archiving, boost compatibility with compliance standards, and protect organizations from legal repercussions and regulatory discipline.  Not using it can open a door to all those outcomes, creating untold headaches for companies and clients.

Improve your business outcomes with secure enterprise communication.  Your employees and your clients will thank you for it.

Ready to level up your secure internal communications? Check out Sametime

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Further Reading
Digital Solutions, Sametime | November 10, 2020
Announcing HCL Sametime Premium. Secure Video Meetings & Persistent Chat at Significant Savings
HCL Software announces the release of HCL Sametime Premium, the newest version of the trusted video meetings and persistent chat platform: Sametime — your meeting, your data, double the value. Sametime is built for how today’s modern organizations need to be working: nimbly, securely and remotely.    Sametime Premium (Meetings and Chat)    HCL Sametime Premium allows for secure conversations across any device, with the following benefits:   Get off runaway pricing to take control of meetings costs:  By only paying for needed functionality, HCL Sametime has meetings and chat at 50 percent the cost of competitive solutions   Rock–solid data privacy, encryption and auditability – Your data and conversations protected — in private cloud or on–premises  Instant meetings and chat with one click.  No waiting – You’re only seconds away from secure team chat, video meetings, and file sharing.  No installation required and no need to wait for a SaaS solution.  Deploy on a secure private cloud or on-premises – Faster deployment with containers and scale with Kubernetes, simpler installs and fewer servers  Make the Most of your Meetings Budget  You need a robust meetings solution, but you shouldn’t have to pay for unnecessary features or functionality.  Compare your existing video meetings and chat solution against Sametime using our cost calculator and see how much you could save!  Whether you are an existing HCL Sametime, HCL Domino, or HCL Software customer and would like to learn more about HCL Sametime, please contact your HCL sales representative or an HCL Business Partner.   HCL Sametime Product Team    Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or...
Digital Solutions, Sametime | August 21, 2020
Why End-to-End Encryption Isn’t Always What You Want: 4 Important Insights
Enterprise companies choosing a web chat platform value software that will protect vital data.  Ensuring secure messaging and the larger security reputation of the organization is not only a goal but a requirement.  And encryption is a fundamental pillar of that security.     But not all encryption is the same. And the differences matter.  Let’s cover some of the encryption basics and explain why end-to-end encryption isn’t always the best option for enterprises.    Here Are Four Insights Worth Knowing When You Go Shopping for Secure Chat Software  What is end-to-end encryption?     End-to-end has expanded in use due to messaging apps like WhatsApp and iMessage and is lauded for the closed channel it provides users weary of data breaches. End-to-end encryption ensures that only the sender and recipient of a message are able to read it; the message is encrypted on the sender’s end and can only be accessed when unlocked by a private key on the recipient’s end.     In this way the entire communication is blocked from outside examination, available only to the two parties: the sender and the recipient.  2. The downside of using encryption that is end-to-end  The same reason end-to-end is appealing to individuals — the impossibility of accessing data or messages from the outside — makes it less functional for enterprise companies that have regulatory and auditability requirements.  The same factors that protect perfectly legal and safe messages also protect illegal and illicit material, creating a safe space of sorts for malicious parties who can use end-to-end encryption to escape detection and cause harm.   In effect, the privacy upside of end-to-end benefits everyone, including individuals or groups intent on using that privacy for ill.    3. There are alternatives   Despite the growing awareness and popularity of end-to-end, there are alternative encryption methods that are important for enterprise customers to be aware of.  Just because encryption software isn’t end-to-end doesn’t mean it isn’t safe and protected.  In fact, many enterprise companies...
Digital Solutions, Sametime | August 18, 2020
HCL Sametime Pre-Release v11.5: Try It Out Now!
HCL Software announces the availability of a pre-release of HCL Sametime v11.5, the newest version of the trusted video meetings and persistent chat platform: Sametime — your meeting, your data, double the value. Sametime is built for how today’s modern organizations need to be working: nimbly, securely and remotely.   A) Sametime Pre-release v11.5 (Meetings and Chat)   HCL is offering the exclusive opportunity to try the latest version of Meetings and Chat for free in advance of our general product launch in November 2020.    HCL Sametime Pre-release v11.5 allows for secure conversations across any device, with the following benefits:  Rock-solid data privacy, encryption and auditability - Your data and conversations protected — in private cloud or on-premises. Instant meetings and chat with one click.  No waiting - You’re only seconds away from secure team chat, video meetings, and file sharing.  No installation required and no need to wait for a SaaS solution. Deploy on a secure private cloud or on-premises - Faster deployment with containers and scale with Kubernetes, simpler installs and fewer servers.  B) Sametime 11.0 FP2 Chat   HCL Software also announces HCL Sametime 11.0 FP2, for customers with existing entitlements to Chat only.    FP2 highlights:   Improvements to the web chat client UX, performance, chat handling, and contact management.  Added support for MongoDB 3.6 through 4.2 and password management.  Added support for JWT-based single sign-on.  Added support for handling cross-domain SAML login flows.  C) For more information:   For additional details on Sametime v11.0 FP2 and Meetings Pre-Release v11.5:   HCL Sametime 11.0 FP2 | HCL Sametime Meetings Pre-Release 11.5 Release Notes HCL Sametime 11.0 FP2 Fix List HCL Sametime 11.0 FP2 | HCL Sametime Meetings Pre-Release 11.5 System Requirements HCL Sametime 11.0 FP2 | HCL Sametime Meetings Pre-Release 11.5 Install and Administration Guide Whether you are an existing HCL Sametime, HCL Domino, or HCL Software customer and would like to learn more about this pre-release opportunity, please contact your HCL sales representative or an HCL Business Partner.  HCL Sametime Product Team   Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding...
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