In today’s work world, chat and video meetings are integral to getting work done.  But organizations need to pick solutions that are safe, cost-effective, and make sense for the business. And, given the global push toward remote work, employee engagement is key. Connecting employees in a meaningful way takes more than just an easy chat feature. It’s also ensuring that the information shared is reaching the intended audience — while meeting the regulatory standards of your industry.

Providing your teams with a secure chat messaging accomplishes both important goals — connection and protection — freeing your enterprise from security and compliance concerns and creating more time to focus on doing great work.

But what, specifically, makes secure chat important, and why should enterprise companies care?

  1. Employees are Already Using Chat Apps, But They Need Secure Messaging

The reality is that most people are using a chat service to connect with colleagues. Knowing that should motivate enterprises to standardize the chat platform it offers its employees.

Not offering a secure chat option won’t deter employees from using a messaging app, it will just result in them using whatever chat service they personally like, secure or not.  This is also known as a shadow IT problem. A universal chat solution can streamline workflow while enhancing the company’s data transparency and keeping things secure.

As mobile messaging platforms continue to grow in popularity and functionality, people accustomed to consumer messaging apps like WhatsApp and Facebook Messenger will incorporate those into their work life unless given an alternative.  Those consumer platforms are fine for personal chat, but the end-to-end encryption they include blocks access to communication data that is required in many enterprise verticals.

The solutions your organization provides needs to be easy to use, secure, and modern. Enterprise systems must provide a collaboration tool that can handle a fluid workflow while simultaneously meeting the security protocols of the industry they serve.

2. Enterprise Collaboration Tools Need Enterprise Data Security

Popular free apps are fine for individuals communicating with friends and family, but when that use drifts into the workplace it becomes a reality check for enterprise companies.  The inability of companies to monitor these apps can pose a security risk and create a dilemma if called upon to provide stored employee communications records for auditing purposes.

The staff at a local government agency might find iMessenger perfectly convenient, but when that agency is audited to ensure compliance with federal regulations… it’s not going to end well. Reviewing all the electronic communications involving that partnership is now required but will be nearly impossible since iMessenger communications can’t be viewed due to encryption settings that aren’t enterprise compatible.

The result? The company is vulnerable to legal action or worse.

Encryption software is vital: it maintains the privacy of employees while giving enterprises an archiving and auditing tool that protects them and their clients.

This is critical for enterprise companies working with financial institutions and government entities, industries with strict compliance and regulatory standards.  There are a wide array of tax and accounting obligations, legal requirements, and data protection laws that must be met, and for which transparently archived data is needed.  If there are employee communications that cannot be documented and audited it can be a serious problem.  Lawsuits can result, professional reputations can be tarnished, millions in fines can be spent.

That’s why consumer messaging apps aren’t secure enough for enterprise needs.

3. Enterprise Security + Consumer-Level Ease of Use  

A secure enterprise messaging app must have similar functionality to that of a consumer messaging app, but with the additional capability to ensure secure and auditable communications for employees.

It starts with data safety and compliance. But what if you also had modern, easy and straight-forward usability? A secure enterprise chat platform, such as Sametime from HCL, has encryption software built in to the core that protects all chats, files, and videos from external threats while providing the auditability needed to meet all industry regulations. It also has one-click meetings, no need to download software to start a meeting, persistent chat to preserve all collaboration even after a meeting has ended — plus it works on any device, even while at rest.

4. On-Premise or Cloud Deployment

With secure enterprise chat you get the functionality of a consumer messaging chat service, along with peace of mind knowing your data is protected and your communications are compliance-ready.

And, with both on-premise or private cloud available as deployment options, service is customizable, security is specifically tailored, and adoption is cost-effective.

Secure enterprise chat can be the difference between a company communicating effectively, or sporadically and without cohesion.  Utilizing it can enhance data archiving, boost compatibility with compliance standards, and protect organizations from legal repercussions and regulatory discipline.  Not using it can open a door to all those outcomes, creating untold headaches for companies and clients.

Improve your business outcomes with secure enterprise communication.  Your employees and your clients will thank you for it.

Ready to level up your secure internal communications? Check out Sametime

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Digital Solutions | August 26, 2021
Announcing HCL Sametime Meetings’ support for Chrome WebRTC Unified Plan
HCL is pleased to announce the general availability of HCL Sametime 11.6 IF1, our latest interim fix release for Meetings. It is now available for download on FlexNet, HCL’s License & Delivery Portal.  Why is this IF release important to all Sametime v11.X customers using Meetings? Chrome M93 support and a lot of other critical fixes, including UX enhancements, UI improvements and multiple bug fixes to improve your overall Sametime Meetings and Chat experience. For more details, please check out the full fix list published here. Support for Chrome WebRTC Unified Plan:  Google has completely transitioned Chrome's WebRTC implementation from the Plan B SDP format to the Unified Plan, starting with Chrome M93 version. See Google’s announcement here.  What does this mean for Sametime Premium customers using Meetings? Prior to HCL Sametime 11.6 IF1, Chrome browser support (for Meetings) is based on the Plan B SDP format.   By upgrading Sametime to 11.6 IF1, Meetings now uses the WebRTC Unified Plan SDP format.   For information on how this impacts HCL Sametime 11.5 and 11.6 deployments, please read this article. Therefore, HCL strongly encourages all Sametime v11.X customers and business partners using Meetings to upgrade their Sametime Meeting servers to continue to enjoy a great Video Meetings and Chat experience on the latest Chrome browser. The details of how to upgrade your HCL Sametime environments to our latest release can be found here. Ginni Saini, Sametime Product Manager, HCL Software  Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using...
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Digital Solutions | August 23, 2021
HCL Sametime Meetings’ support for Chrome WebRTC Unified Plan
The HCL Sametime team wants everyone to be aware of the pending Chrome change related to conformance with the WebRTC standard that will impact Sametime Meetings. This change is scheduled to take affect with the M93 update of the Chrome browser, currently targeted for Aug 31, 2021.  We are actively working on putting finishing touches to our next interim release to support the Unified Plan for Sametime Meetings. We plan to release it in the upcoming weeks, after we have finished testing the changes across all supported browsers listed here.  In the meantime, please plan to upgrade your Sametime 11.5 and 11.6 Meetings deployments using our documentation found here.  For information on how this impacts HCL Sametime 11.5 and 11.6 deployments, please read this article.  If you have any questions or need further details, don't hesitate to reach out to our support team!  HCL Sametime Product Team Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multi programming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
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Digital Solutions | April 1, 2021
Exciting New HCL Sametime Features Released Today
Today marks a major milestone in our commitment to helping create the digital office our teams need to get work done, be more efficient, and collaborate effectively with colleagues. We are thrilled to announce 6 new features for your favorite meetings and chat solution: New filters in video settings: Animations will make it appear as if you are focusing intently, even if you are checking your phone or surfing the web  Awards show mode: Music will automatically fade in when the meeting goes past the scheduled end time — or attendees can activate it manually to drown out someone who is being dominating and annoying  Picture-in-picture pet mode: A new setting allows for you to have your camera display one window for you, and one window for your pet (who only seems to wander around or bark when you have meetings with management)  Social media security settings: A custom notification will display if you are sharing your screen and distractedly attempt to go over to the browser tab that has Facebook open  New AI integrations: When you suddenly are asked a question in a meeting when you weren’t paying attention, you can summon Siri or Alexa to answer it for you — run through a special Sametime voice-matching filter set up to sound like you  New audio settings: Less embarrassing, pre-set sounds, such as water running or a carn horn honking, will be auto played to drown out toilets flushing or family members yelling in the background.    Happy April Fool’s Day. Of course, this was a joke! But you know what’s no joke? The upcoming global premiere of the newest version of HCL Sametime on June 7. And, the fact that Sametime beats the competition — hands-down. Let us show you how.  
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