Virtual workspaces are now a common feature in business communication. Having a secure video and chat platform is vital, as it gives teams the power to connect and innovate within a safe digital environment. But how safe are these tools, and how important is that safety to the employees and overall operations of enterprise companies?  

Why the experience platform is necessary 

Having a smart and flexible platform that supports all enterprise communications is absolutely vital — and it needs to be safe from any security risk.  Modern enterprises must offer their teams the tools to communicate anywhere using any device, and if the Coronavirus pandemic has spotlighted one business trend that will certainly continue, it’s the dramatic increase in online meetings and the digital office.   

There’s no going back to a workplace that doesn’t prominently include video conferences, virtual staff meetings, remote check-ins, and web-based chat.  The benefits of modern enterprise software are many and important.  The question, then, isn’t whether video and chat tools should be optimized, it’s how to do it safely and effectively. 

The risks are real if your communication isn’t secure 

The recent security breaches on meetings prove that virtual meetings can go dramatically wrong if not properly protected.  Personal information can be shared, your meetings could be hijacked from outside, sensitive data could be stolen, and time, money, and your organization’s reputation can be squandered. Such disruptions have plagued a spectrum of virtual spaces including online classes, local government meetings, and religious gatherings, garnering an FBI warning and putting the question of security in the spotlight in the process.  
 

In the case of Zoom, numerous cases of “Zoombombing” exposed holes in both the company’s software and their messaging around privacy protection, putting a dent in what has been a narrative of amazing growth for the company.    

For enterprise companies, the scope of risk extends beyond individual privacy and impacts the level of service they can provide to the industries they serve, which demand a premium level of transparency and compliance.  There simply isn’t room for error when it comes to choosing a video and chat platform.  

Data security solutions 

Video and chat capabilities are safe when they are safeguarded properly. It starts with the right encryption for your enterprise needs.  Many chat and communication services use end-to-end encryption, which can only be read by the sender and recipient of a message, making it popular with organizations that don’t need to record, archive, or audit their meetings and chat data.   

For enterprise companies, including those dealing with financial and government clients, there is the additional requirement of maintaining compliance with security standards and regulations.  The ability to archive all electronic communications, including chat apps and video messaging, isn’t some minor security feature. It’s required by law.  Failure to do so can mean hefty fines, legal consequences, and irreparable reputational damage.   

This added layer of responsibility makes the archiving and auditability prowess of any enterprise encryption very important.  You want a secure video and chat platform that comes bundled with the kind of encryption that meets not just your security needs but the regulatory needs of the industries you serve.  

So, are video meetings and chats safe?  Yes, they are, as long as you choose a communication tool that has rock-solid security — and auditability.  Join a secure, industry-compliant meeting today. Join Sametime

 

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Further Reading
Digital Solutions, Sametime | November 10, 2020
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