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Digital Solutions | August 5, 2019
Licensing Update For Cloud Customers – Connections, SCN/Verse and DAC
On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and Domino Apps on Cloud (DAC) with services ending July 16, 2020. As part of this announcement, Richard Jefts, GM and VP of Digital Solutions shared our cloud strategy moving forward.
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Marketing & Commerce | August 5, 2019
How to get ready to install Unica Director?
Overview: Enterprise applications like Unica Campaign are usually deployed across complex architecture. For example – If the Campaign web application is installed on one machine (or storage), then the Campaign Analytical server (listener) is installed on a separate machine. The Campaign web application is deployed in standalone application server instance or in a clustered application server deployment. This is also possible for the Campaign Analytical server which can be deployed in the clustered environment. Now many of you would be asking; why we are talking about this deployment structure while planning to Install Unica Director. Let me try to explain this. For reference, we will be taking an example of the deployment architecture below to explain the Unica Director Server and Agent installation requirements. This reference deployment architecture includes a Load Balancer (or webserver), a clustered deployment of the Campaign web application and a clustered installation of the Campaign Analytical Server (listener) components. Unica Director – Server and Agent: Unica Director communicates in a server and client topology, the Server and Agent are two different components. The Server can be installed on any machine, this machine should not be a dedicated system but needs to be in the same subnet as Campaign components are deployed. The Server application provides capabilities like user interface, authentication, job queues, environment management, etc. The Agent should be installed on the system running the Campaign components, for example, the Agent needs to be installed on the system running Campaign Analytical Server. If the Campaign Analytical server is installed in a cluster, then the Agent needs to be installed on all machines. Also, the agent needs to be installed on a machine running the web application server where Campaign is deployed. If the web application is clustered, then the agent needs to be installed on all...
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Digital Solutions | July 16, 2019
Update on HCL Acquisition of IBM Collaboration Portfolio
HCL is pleased to have completed the acquisition of IBM’s Collaboration offerings, fulfilling a key step in building a robust Digital Solutions portfolio.  We are excited about the future. Our goal is to provide our customers with a better-connected business by providing integration, personalization, and openness. By doing so, we will better connect the elements of your business, and help you harness the power of your business outcomes, data and people for a richer Digital Enterprise. You can read the press release here. In the weeks ahead, HCL will share our vision for the Digital Solutions portfolio, and the four product pillars – Domino, Connections, Digital Experience and Sametime. Achieving that vision requires continued technology decisions and adjustments to align the portfolio strategy.    At HCL, we know cloud, and on-premises, are both important delivery options for our customers today, and they each remain pillars of our foundation for the future.   While the IBM approach to delivering the Collaboration portfolio via IBM SoftLayer has many great elements, the HCL vision calls for a roadmap that delivers increased flexibility, ability to integrate across multiple cloud services, and an ongoing product velocity and innovation.     By taking a modern approach, HCL can deliver results and business outcomes that are critical to your organization – that can scale to meet our customers’ demands as your businesses evolve. Consequently, we’d like to expand upon the way our customers can enjoy our Digital Solutions by providing our customers with your choice of the cloud: HCL Cloud – An agnostic SaaS platform that can leverage best in class Platform as a Service (PaaS) offerings while creating an open, flexible service that integrates with industry-leading technologies.  Private Cloud – Continuing with our commitment to on-premises, HCL will optimize its deployment strategy to reduce customers’ total cost of ownership and better...
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Marketing & Commerce | July 9, 2019
Acquisition of Unica is Complete- What’s Next?
Unica is back. Now that HCL had finished acquisition of Unica, what happens next. What does it mean for the clients and where is it headed in future?
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Marketing & Commerce | June 10, 2019
Find out how your Feedbacks Can Influence the Next Release – TechConnect Sessions are Back!
The new HCL TechConnect week is here. For those who are new to our events, here is a quick look at what you may have missed out…
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Marketing & Commerce | June 4, 2019
SSL Configuration for IBM Campaign – Part-I
In Unica, campaign architecture involves two ways of SSL communication as mentioned in this blog
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Marketing & Commerce | May 20, 2019
Deriving Better ROI with ‘Agent Capacity function’ in Contact optimization – Part -2
In part one of this blog, we learned about the first four steps about configuring Agent capacity function. These first four steps were

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