I’m excited to announce that the Product Support team of HCL Software has been awarded the ISO 27001 certification. As Director of the Product Support team, I can’t be more proud of my entire team for having moved one additional step on the ladder of our Support Maturity Model.

ISO 27001 is one of the most widely recognized and internationally accepted information security standards. It describes how organizations should manage information security and it stipulates requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS).

Bureau Veritas, an independent audit firm, performed the ISO 27001 audit of HCL Software Support. The auditor evaluated the security controls implemented within Support across various parameters. That includes user access management, security and privacy trainings, operational security, encryption standards, password management, and many more. For example, our access control procedures were formalized and implemented across all Support Systems to meet the expectations of the standard. Our Business Continuity Plan (BCP) was evaluated and improved to further ensure, following a business disruption, the availability and restoration of support operations to a pre-defined level, within a predetermined time frame. Our documented and tested partnerships and collaborations with cross functional teams, like our HCL IT department, or our external suppliers enabled us to demonstrate sufficient and appropriate controls across all parameters audited as per the ISO 27001 standard.

All Support Employees demonstrated a successful execution of the security and privacy awareness trainings. Support’s training program fosters a culture that emphasizes the importance of security and privacy in all our undertakings.

At HCL Software Support, we take information security and privacy seriously and have implemented appropriate measures to safeguard both internal data and the data our customers entrust us with.

We believe that Security is an ongoing activity, and, as we evolve and expand our business, you, HCL Software customer, can rest assured that we will continue to improve our security posture to ensure continuous compliance.

Support’s ISO 27001 certificate has now been published on the HCL Software Trust Center Page:

Comment wrap
Further Reading
article-img
Cloud Native | October 13, 2021
Darren Oberst | Transforming a Lifelong Passion into an International Leadership Career
Darren Oberst, Senior Corporate Vice President and Global Head of HCL Software, joins Innodata’s Podcast, Absolute AI, as a guest on the topic, Conversations With the Humans Behind Artificial Intelligence. Darren discusses how he transformed his lifelong passion into a career in international leadership.
article-img
HCL Software | February 14, 2022
Key 1: Responsiveness, what is going on?
A few months ago, I visited my General Practitioner and told her, “I’m having a lot of shoulder pain.” She didn’t immediately send me into surgery. Rather, she asked questions about the pain. She wanted to know about the exact nature and intensity of the pain before taking appropriate actions.
article-img
HCL Software | October 13, 2021
What is a Cyberattack? Everything You Need to Know
There is no doubt that cybercrime is rising. In 2020, data breaches exposed over 36 billion records. The average number of attacks increased by 33% (Over the previous year).
Close
Filters result by
Sort:
|