A new customer success story was recently released by panagenda and was subsequently published by the HCL marketing team. The story outlines the dramatic improvements of the HCL Notes client management and improved upgrade processes for a German manufacturing company, Nolte Küchen. Below is a quote from their team lead who manages the Notes and Domino environment for the company.
“With panagenda’s MarvelClient solution, a version upgrade for our entire organization took a fraction of the time — weeks instead of months — that it used to take.”
—Dr. Dirk Kirchhoff, Nolte Küchen
The company has been a long-time Domino shop, first deploying the collaboration and communication platform in 1997. However, by 2010, they had a sprawling set of inconsistent client deployments across the organization. This was causing issues with IT support troubleshooting and making subsequent client upgrades a nightmare. After deploying the MarvelClient solution the IT group was able to successfully identify the non-standard HCL Notes client configurations on all computers and quickly implement a fixup campaign to push out a common install.
Helpdesk calls were reduced, and client performance improved for all users. As stated by their team lead, “MarvelClient suddenly provided us with full visibility into the current Notes client environment and highlighted the potential problems cause by a mixed bag of inconsistent installs.”
To download a copy of the customer case study from panagenda, click here.
The case study has also been published on the HCL website for your reference.
Enabling a Smooth and Speedy HCL Notes Client Upgrade
For those customers who have not upgraded their HCL Notes clients in years, and are subsequently out of practice with the processes and procedures to ensure a smooth experience for their end users, we can help. The MarvelClient Upgrade solution empowers organizations to optimize their HCL Notes client management and standardize all user installs with a consistent configuration. If any client settings or modifications are made through user error, they will be rectified and reset to the standard, supported configurations on the next restart of the HCL Notes client. These automated restore functions enable any organization to ensure a consistent environment for their users and reduce the number of IT support calls from HCL Notes client installation issues.
Find Out More
The panagenda company is currently running a promotion to help customers with their Notes Client upgrades in preparation for the release of HCL Notes and Domino v12. If you are interested in finding out more about the MarvelClient Upgrade solution and how it can help streamline your client upgrade processes, please visit the panagenda promotion page online.