Nestled in the picturesque American town of Tamworth, New Hampshire, you’ll find the popular and award–winning Rosie’s Restaurant. This restaurant is one of those places where you go in, take a seat, and everyone including the staff treat you like family — a business doesn’t get a 4.9 (out of 5) star rating by providing bad service.
Like many businesses, Rosie’s has been impacted by the Covid-19 pandemic and was forced to close its doors due to restrictions imposed on restaurants in the state. They were waiting for news on when and how they could reopen. In early May the news came that restaurants could serve people outdoors as long as they were seated at least 6 feet. Rose Scolaro, owner of Rosie’s restaurant said, “We didn’t have much time, we really had to kick into high gear to prepare ourselves for the return of customers. We built numerous picnic tables and installed a large canopy to protect patrons from any inclement weather. We still had a tricky issue, though. With picnic tables spread out across quite a large area, we needed an easy way to inform customers that their order was ready.”
Rose contacted Epilio, an HCL Business Partner, to see if they could help. Carl Tyler, CEO of Epilio tell us, “Rose came to us, and explained their situation, and knowing the pain businesses are feeling, we wanted to help, and we knew Rosie needed a solution — and fast. A few years ago, we’d developed an airplane reservation system using Domino and Twilio, so that users could be informed of booking changes via SMS text notifications. I explained to Rose that we could very quickly implement a system that could send a text message to her customers informing them when their order is ready. Using the fast development capabilities of HCL Domino, two days later we presented a solution to Rosie and her staff.”
“It was great!” explained Rose. “Carl loaded up a web page on an iPad, and explained how when we took an order we could enter the customer’s order number and telephone number, and then press a button to send a message when the order was ready. We were thrilled! We’ve been using it every day since we reopened. At the end of each day, we can easily see how many messages were sent, and how that day compares to other days.”
“The combination of Domino and Twilio really is very powerful, and with the newer functionality HCL has added to Domino, it was even easier to integrate than when we had built the Twilio integration previously,” said Tyler.