We are back from launching our newest release of HCL Digital Experience —DX 9.5 — an important milestone for both HCL and our customers. With DX 9.5, we are reinventing the market leading platform to provide more power and simplicity for digital experiences for all audiences.

We had two lively and well-attended events, one in Raleigh, NC, and one in Milan, Italy. It was wonderful to see so many customers and partners, and we were buoyed up by the palpable enthusiasm and energy in both cities. Key themes we explored were how this new version of our Digital Experience platform can help you reduce TCO, empower users, increase agility, and accelerate your time to market — all with unbeatable standardization and flexibility!

HIGHLIGHTS from RALEIGH

Deep thanks to our partners Asponte, Sirius, Base22, Streebo, and Tiny — we couldn’t have done this without you and we appreciate your dedication to the platform and to helping make our customers successful. We had more than 25 sessions, including sessions with our HCL Commerce and HCL Connections portfolios to really highlight the powerful integration capabilities of our platform. You can see the video highlight reel for Raleigh here.  We had a wonderful evening event sponsored by Asponte – where the great conversations continued and we continued to learn from each other.

HIGHLIGHTS from MILAN

We continued the fantastic run in Milan, where we had more than 20 unique sessions and the help of our two fantastic partners, Factor-y and Streebo. It was great to start to share some of our deeper integration strategies of the future with our European partners and customers— sharing information about platform updates, detailed roadmaps, and excellent customer case studies.  Thank you to everyone who shared feedback on our planned product direction, and provided insights into key capabilities for our future releases.

We heard great feedback at both events. Some of the things we heard customers saying included:

“Deployment is so stable we forget about it.”
“HCL is making a better effort to listen.”
“Great energy at this event.”  and
“We are excited about the Media Library.” 

We also heard constructive suggestions:

“Need CI/CD best practices support.” and
“Keep working on LOB experience.”

We are listening to you, and grateful when you speak up. As always, submit your ideas for Digital Experience on our Ideas Portal.

If you are interested in becoming a sponsor user, sitting in on some product sprints, and directly helping us shape the future of the product, send us an email. And, if you missed these events – don’t worry. You can join the HCL DX 9.5 and Beyond webcast on November 14. Following that we will invite you to cast your vote on where we will gather together next year.

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Further Reading
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Digital Solutions  /  August 6, 2020
5 Ways an Intranet Can Drive Employee Productivity and Engagement
By: HCL Digital Experience Team
An intranet is a private, secure computer network that is only accessible internally (thus, the “in” in its prefix) to a company’s employees.  Intranets surfaced in tandem with the internet in the 1990s and exist as a secure alternative to the public internet network that could be used by anyone online. It can be an integral tool for enterprises looking to improve employee communication and engagement. Employment engagement is key to an organization’s success. A recent Gallup study1 said that only a third of employees are truly engaged in their work — and that organizations with higher engagement levels are not only more productive, they achieve four times higher earnings per share growth.  An intranet platform provides enterprises with useful collaboration tools that can open up dialogue among co-workers while streamlining certain processes within the organization as a whole. A good one also serves as a vital tool for sharing HR and other information, as well as providing operational and computer services within an organization. Let’s look at five ways the intranet can boost productivity in the workplace.   Improved Communication  Not only can it act as a direct link between staff from all departments within a sprawling organizational flow chart, it can host blogs and forums that provide employees with a unique outlet to collaborate. An intranet network can allow employees to communicate in creative and empowering ways that might not otherwise occur, promoting a much-needed sense of community. Given the way the world has moved more toward remote work, this is more important than ever.   Intranets can have communities and discussion boards, so that instead of employees having to sift through an unwieldy company directory to find another staff member, they can easily use the intranet to connect with them and quickly enhance the work they are doing.   Additionally, an intranet network can distribute company updates, alerts and action items efficiently to everyone, saving time and streamlining internal communications.  Centralized File Storage and Comprehensive Search ...
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Digital Solutions  /  August 4, 2020
HOT DAM! What’s Next? A Q&A with David Strachan, Director of Engineering
By: David Strachan, Director of Engineering, HCL Digital Experience
To digitize business critical experiences, you need not only flexibility, security and power, but also the ability for your business users to create engaging content. HCL recently released exciting new capabilities to its platform, that helps empower users to create compelling experiences, improving the bottom line and customer satisfaction. We interviewed the person behind the constant development, iteration, and improvements to HCL Digital Experience to get the inside scoop on the latest updates in the latest release, as well as a window into what is coming soon. In June, we released a reinvented Content Composer and a new (free) Digital Asset Management (DAM) capability. You can learn about all of that by watching this video:   We talked to David to find out what’s been added since. Q: What do new rendering and versioning capabilities mean for content creators?  A: When an image is added, the tool now auto-generates multiple renderings suitable for each of the universal screen sizes and device dimensions of desktops, tablets, and smart phones — saving time and improving accuracy. Also, the version history of each image is now preserved, letting you revert back to previous versions as needed. These capabilities were added to the DAM in our July release and there's more to come in the August and September releases too, including the addition of versioning support in Content Composer.    Q: How is media (images and video) now managed in the DAM?   A: Media is stored in collections (which act as folders), and these collections can be nested. Collections have assigned role-based access and permissions so access to the media can be controlled on a collection-by-collection basis. Media is usually published via content, so the workflow is handled at the content level. DX content management leverages the renditions so your content will look great on all devices.  Q: Is it easier to search and find assets in the DAM? Is metadata stored?  A: Yes. You can search by title, date and metadata. Basic metadata is automatically added, but you can and should add additional, more robust and descriptive metadata to boost SEO, as well as store rights information, photographer or videographer credits, and make finding assets even easier.   Q: How is this native DAM better than others out there?   A: Well, for one...
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Digital Solutions  /  June 23, 2020
HCL Digital Experience. Now Easier. Faster. Cloud Native.
By: Brian Chaput, Associate Vice President, Offering Management, HCL Digital Experience Software
We are thrilled to unveil our latest innovations and updates to HCL Digital Experience!  While we are constantly updating this platform through a rolling wave of iterations and releases, this latest version is a game-changer. It helps you reimagine how you create and manage content, and lets your organization deploy up to ten times faster, offering the broadest cloud-native support in market. You can deliver business-critical content, applications, and digital experiences to your audiences faster and easier than ever before. Now business critical meets cloud native. Expanded cloud-native platform support  We now offer the broadest cloud-computing platform support for a digital experience solution in the market. This allows you to install and update in minutes — with the security and robustness of an on-prem solution, but the flexibility, cost-effectiveness and speed of cloud. Support has been added for Microsoft Azure and Amazon EKS, adding to existing support for RedHat Open Shift. Customers now have the flexibility to deploy where, when, and how it makes sense for the business. This, combined with the existing Docker and Kubernetes support, means deployment and installation is up to 10 times faster than before. Create content in half the time  Being able to deliver content for digital experiences quickly to your audiences changes how you do business. Dramatically improved content-creation tools — a completely new Content Composer — means business users can now model and create new content in half the time with a modern, intuitive drag-and-drop interface. Hot DAM! A new cloud-native Digital Asset Manager included — free  A new cloud-native digital asset management system (DAM) lets you add and organize media quickly and seamlessly. You can now manage your content and media from creation to execution with ease. And, unlike some other digital experience platforms in the market, this DAM is included for FREE.   We are excited to be on this journey with you. Come join us for the global unveiling and exclusive launch of Digital Experience 9.5.   
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