You know that the future of your business relies on the technology decisions you make today. And you know you need a digital experience transformation platform that is robust enough, secure enough, and modern enough to evolve and meet the needs of your business — as well as all your business users and customers. The digital experiences you create power your mission-critical business applications. And, as anyone who has tried to do this at scale, with information and data that comes from multiple sources and systems, allowing multiple people and teams to access, edit, and publish — you know it’s hard and it’s complex. And with the ever-increasing demands from the market, and your audience, and the people who need you, you can’t afford to jury-rig piecemeal solutions. You need powerful simplicity to boost your future business – and HCL Digital Experience (DX) 9.5 can you give this, and a whole lot more!

More modern ways to solve evolving business challenges

Hopefully, you have read about the benefits of both Docker and Kubernetes in our recent blog— greatly simplifying implementation, deployment, and maintenance — making it much easier, faster, and more affordable to grow and expand. You’ve also heard about the evolving new and modern user experience which will make creating and managing web experiences faster and easier, as well as empower more business users with out-of-the-box digital experience examples. Finally, HCL DX 9.5, through more open and accessible APIs, provides developers greater agility in blending complex content, data, and systems — serving internal customers (employees), business to business, and external customers. All together, with HCL DX 9.5 you can adapt to market changes quickly, while keeping a consistent, reliable, modern multichannel experience — for any user.

Flexible power that scales

We want you to learn, along with other top-level business leaders, how we can provide the sophisticated functionality you need for today’s modern digital experiences — and for today’s customers, be they internal or external. We want to help you understand and undertake how to make the complex possible. We want you to join us for the upcoming launch of HCL DX 9.5 — an exciting event and milestone we are looking forward to sharing with you. HCL DX is the modern digital experience platform for the modern world. Come learn how you can deliver the experience your customers demand, quickly and efficiently through:

  • Agile, fast, modern deployment with Docker/Kubernetes
  • Modern, intuitive tools for everyday users
  • OpenAPIs to help you blend content, data and applications from varied and complex sources

You don’t want to miss this. Come to our DX Inspire events this October in Raleigh, NC, or to Milan, Italy and help us usher in a new beginning for HCL DX — one of powerful simplicity for modern digital experiences.

Learn more about HCL Digital Experience 9.5 today!

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Further Reading
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Digital Solutions | April 15, 2021
Digital Tools to Transform the Employee Experience
Every successful company invests in customer experiences, but far fewer are making the kind of investments in employee experiences that truly matter. As companies add more and more applications to support their business and customers, employee experiences can be neglected — even though now the need has never been greater. Digital platforms and tools are an essential component of an effective business to employee (B2E) strategy. An employee experience is the sum of interactions and exchanges an employee has within their company — both personally and organizationally. How an employee perceives his or her journey through all the touchpoints within the organization matters. A lot. Why? Because employees are the true drivers of your business and the better the employee experience, ultimately, the better the customer experience. A Gallup study found “that companies with highly engaged employees outperform their competitors by 147% in earnings per share,” and that highly engaged employees are energized through an exceptional digital workplace. Businesses are also seeing a cultural shift with new norms and expectations from employees. Add to that the recent pandemic, which has accelerated the use of digital tools and driven the need for companies to invest in digital platforms like never before. As employee demands and outside pressures continually grow, companies can’t afford to ignore these expectations if they want to attract and retain talented employees and teams. Employee portals are key to improving the overall employee experience. Whether it’s an employee searching for IT support documentation or taking an eLearning class online, these B2E portals offer the opportunity for businesses to radically improve the employee experience. You first need to understand why your employees would be using intranet portals. Are portals used to collaborate with other employees, search for answers to common questions or just necessary for getting work done? Gaining...
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Actionable Insights Now Part of HCL Digital Experience
HCL Digital Experience is a proven platform – purpose built and trusted by enterprises worldwide – for the demanding needs of an organization’s business-critical digital experiences. It provides a secure personalized experience integrating content, data, applications and processes from a variety of systems into a singular experience. Doing and delivering all this can be complex – that’s where HCL Digital Experience helps.  Part of the complexity comes from understanding who is on your digital property, what they are doing there, and how you can make the experience better, faster and more personalized with the data you have. Our new seamless integrations with powerful new analytics capabilities via Unica Discover and Google Analytics help organizations deliver more relevant experiences to all of their audiences and can lead to improving conversion rates by 85%.  Plus, enhanced integration with HCL Commerce provides a complete solution across the customer journey providing rich insights behind the login.  HCL Unica Discover HCL Unica Discover is an analytics platform that empowers marketers to capture, replay and visualize individual online user experiences to better identify how they can improve their digital experiences. Easily analyze and optimize your HCL Digital Experience customer journeys with the following capabilities from Unica Discover:  Struggle Resolution: Detect and address user struggle in real time with session replays.  Behavior Insights: Improve user experiences through capturing and analyzing behavioral data. Business Impact Analytics: Gain better visibility into business impact and opportunities for improvement.  This provides a more complete and actionable view of customer journeys across all your digital channels. This helps to ensure a consistent experience, every time, driving better conversion rates, customer satisfaction, and customer retention.  Google Analytics Google Analytics (GA) is a web analytics service that helps marketers track, report and analyze in-depth detail about website visitors. HCL DX has streamlined the configuration setup with GA to save time and development resources.  Now Marketers have the insight they need to make better decisions built into their DX instance, and share the right content, to the right...
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Cloud Native, Digital Solutions | February 15, 2021
Your Digital Experience Should Evolve with You
With deep integrations and a history of rock-solid reliability, see how HCL Digital Experience has evolved into the industry’s most robust cloud-native platform. Our top global digital agency firms tell us, “it’s much harder for DX platforms that support the anonymous user experience to bridge into the known user experience and integrate everything “behind the login.” HCL DX at the core shines by bringing all those applications and processes to life with relevant content that completes the customer journey”. It has been only 18 months since HCL acquired IBM Digital Experience, the longtime DX platform that is the leader across every analyst report in this space. We are incredibly proud of the progress we have made in advancing the technology to new heights — making the user experience more intuitive, providing modern tools for developers, and giving administrators more flexible options to deploy new capabilities 10x faster than before, whether in their on-premises environment, in the cloud, or in a hybrid cloud environment. We have come a long way, and the journey continues! When you are a leader, the competition can get fierce. Let's set the record straight. REALITY: Far from it. Our proven legacy in digital experience for decades has established deep trust from prospects and customers alike. Our eye for innovation has not been stifled as a result of our traditional systems and has in fact been accelerated since joining HCL. In the last 18 months, we have increased our engineering headcount by triple digits worldwide, and this trend will continue as we look to continue to build innovation our clients need. We have undertaken a continuous delivery model and have delivered 11 new releases since July 2019 and we have been recognized as the LEADER in the SPARK Matrix for DXP.   REALITY: Wrong! We have recently...
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