On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and SmartCloud Notes (SCN) with services ending July 16, 2020.

Conceding that you have not yet decided on what your plan is, the time is now to move forward in planning that decision.  We are 3 months from the existing cloud service shutting down. Please complete this survey to help us better understand how to best support you over the next 3  months.

As you might imagine, we at HCL are hopeful that our investment strategy in the collaboration products you have inspires you to move ahead with us in a new environment.  That being said, we know that some of you will have to make alternative plans.  We are doing our best to prepare you concisely and transparently.  To that end, you have the following options:

  1. Move your data to an approved HCL Cloud Hosting Managed Service Provider
  2. Move your data on-premises, to a private cloud, or a third-party cloud provider
  3. Do nothing and lose all data after July 15, 2020

 **Note: No data will be accessible on the existing cloud service after July 15, 2020**

In case you are currently in discussions with an approved HCL Cloud Hosting Managed Service Provider, we strongly encourage you to sign your contract, and get your data migration scheduled and proceed down this path:

 

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Supposing that you are not working with an approved HCL Cloud Hosting Managed Service Provider but would like to move your cloud data to an on-premises environment, private cloud, or a third-party cloud provider, please see the API documentation about the Connections Cloud data extraction and migration.
Below we have outlined clear next steps for each of our affected products:

For SCN/Verse customers, we recommend you start your mail data migration now.

  1. Get started today by contacting the service provider of your choice — see our roster of HCL Cloud Hosting Managed Service Providers
  2. Read our SCN/Verse data and user migration FAQ
  3. Download and use our Mail Offboarding Resource Guides
  4. Begin your migration!
  5. Please complete this survey to help us better understand how to support you over the next 3 months

For HCL Connections customers, we highly recommend you:

  1. Get started today by contacting the service provider of your choice — see our roster of HCL Cloud Hosting Managed Service Providers
  2. Watch the playback of the recent webinar here discussing the data migration process specific to HCL Connections, how to get started, and all you need to know.
  3. Read the Connections Data Migration FAQ
  4. Please complete this survey to help us better understand how to support you over the next 3 months

Office Hours! If you still have any questions about how to get started, we can help! We are hosting 4 cloud migration office hour sessions to answer your questions. You will be directed to a public Box link, where you will be prompted to download an ICS file that has all the call-in information there for you to import into your calendar. Pick a date/time that works for you then download the invitation and import it into your calendar and join us!

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