When I was asked to write a blog about performance and scalability, my initial reaction was, “Me?” Of all the members of the HCL Commerce Product Management team, I feel like the least likely to add much value to a discussion on these “technical” topics. Then, I remembered a quote I read, “Life begins at the edge of your comfort zone.” Assignment accepted, and I knew exactly who to tap as a source…Brian Gillespie, Commerce industry veteran and our very own Product Management Leader. Here’s our conversation lightly edited and condensed:

So, tell me how this idea for a blog came about.

Today more than ever, the digital commerce channel is critical to total revenue for B2B, B2C and B2B2C organizations. With shopper and buyer traffic and order volumes increasing, page load times and a streamlined checkout process must exceed shopper and buyer expectations. Did you know that a page load delay of just one second reduces customer satisfaction by 16%? And a similar one second delay during the checkout process reduces conversions by 7%? Many of our clients have annual digital revenue of $1+ billion, so that 7% adds up quickly.

Furthermore, organizations of all types must be able to adapt to the variability in traffic and order volumes, especially the upper ends of those variables, like during flash sales and holidays.

Can you tie this back to HCL Commerce?

Performance and scalability constitute the DNA of HCL Commerce. We have clients now on v9 who have reported a 30% reduction in page load time. At least in part, this is a result of HCL Commerce’s shift from a monolithic architecture to one comprised of business services, containers, and Kubernetes.

With v9, we also introduced HCL Cache to serve content “on the edge,” or closer to the shoppers and buyers.

Another way HCL Commerce v9 has gotten faster.

Exactly. And not only during times of “typical” order volumes. Many of our clients experience sudden spikes – 5,000, 10,000, even 100,000 orders an hour – with little or no warning, and with HCL Commerce, not only can they scale upbut with a cloud native architecture, they can also scale out horizontally within seconds.

Anything else we should know about performance and scalability?

The digital channel has become critical for anyone making online purchases. B2B Sales teams rely on it to transact with Buyers, who they are no longer visiting as often, and Shoppers are using it more to search and educate themselves on products, even as brick-and-mortar stores in some areas are welcoming them back.

HCL Commerce has always been designed and known for its unparalleled performance and scalability, and as more of our clients adopt v9, we continue to prove ourselves.

You’ll probably think twice before asking me to write a blog again, huh?

[Laughs] Noted.

Looking to learn more about the transaction platform that helps you sell more? Register for our upcoming CommerceConnect to hear about our latest release and see our capabilities in action.

Register for CommerceConnect

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Further Reading
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Marketing & Commerce | June 15, 2021
Cloud Native – the Future of Commerce
The future of commerce IS cloud-native. We are investing heavily in our cloud-native capabilities because we believe this and so do our clients – so much so that they trust our vision to grow their sales beyond $160 billion annually.
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Marketing & Commerce | June 14, 2021
Performance, Scalability & Security
  HCL Commerce has been a beacon of reliability for its clients dating back 20 years. With the move to a cloud native architecture, we’ve managed to improve upon that reliability by delivering elastic scalability, untouchable security and massive performance benchmarked to 100,000 orders per hour. When you can’t risk your site going down, HCL Commerce is the only choice. Read on to see where we are continuing to invest in this core benefit to support our growing clients.   Market-Leading Performance The biggest B2B and B2C organizations in the world rely on HCL Commerce to help them sell more. Our performance is tested in the real-world so our benchmark isn’t the only-proof point. We have companies who’ve managed nearly 47,000 orders per hour and seen 52% YoY growth and one who hit 500 orders per second at peak! Whether it’s a peak selling day or sustained growth, our platform is built to support your growth.   Reduce TCO The investment in cloud-native commerce wasn’t just to bring agility, flexibility and control to our clients, but also help them reduce the time, effort and cost to maintain the platform. The elastic scalability of the cloud-native platform, whether they are on-premise or in a public/private cloud, the containerization of business services, the support of DevOps and CI/CD processes all mean that they can build differentiating experiences in less time and sell more with less effort. Reliable and Secure Peace of mind knowing that your platform will always be available to your customers whether your planning for a big promotion or selling peak or if you get hit with an unexpected surge, cloud-native commerce delivers the security and reliability to ensure you can keep selling more. Register for our Summer 2021 CommerceConnect to see live demos and hear from clients and leaders!...
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Marketing & Commerce | June 9, 2021
Optimized Business & User Experience
HCL Commerce is all about simplifying and streamlining a business user’s everyday work. For this theme, our product teams will deliver innovations and enhancements to the platform that enable our clients to create amazing customer experiences. Read te blog for more information.
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