90% of our customers would recommend us to their peers
We are so excited today! There are many recognitions, awards, and distinctions you can strive for, but nothing values more to us than a recognition that comes from those we treasure the most: Our customers.
And our customers are behind the recognition we just received: HCL Technologies’ was just named Customers’ Choice in 2022 Gartner® Peer Insights™ ‘Voice of the Customer’: Digital Commerce. The Gartner® Peer Insights™ is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic.
Catering to our customers’ needs is at the heart of everything we do here at HCL Commerce. We couldn’t be prouder than when our customers are in awe about the new capabilities that we released to market for them and together with them – like the recent launch of a marketplace capability thanks to our customers’ input.
Our customers are involved in the prioritization of our roadmaps and our go to market strategies every single day. More than 60% of all our investments are driven by what our customers are requesting will make them sell even more on our platform. The rest come from our trend analysts who foresee future buyer’s needs.
We have several ways our customers can engage with us and influence the roadmap, which leads to better appreciation:
- Idea Portal: Our customers can submit and vote on ideas that should be delivered as part of the future roadmap
- Customer Advisory Board – We provide a direct line of communication with our product management to formulate the future vision and strategy together through our Customer Advisory Board
- Sponsor User Program – Our customers participate in depth in the design and requirements phases with our development teams
- Have a unique request? Our CX Studio team has an innovative suggestion – With our CX Studio, our customers can access a team that can plan, design, and chart a course for ongoing value delivery specific for each customer
- Access our Innovation Team – Our customers who like to think big and plan for future trends can access our group of solution experts to PoC and rapid prototype business value on HCL Commerce
We want to thank our customers for their collaboration and everyday engagement. Their success is our success. We couldn’t be happier than when a customer tells us they have increased their online sales by 88% after they moved to our platform. That’s what we are here for.
So, do we not care for any of the other awards, distinctions, and recognitions we get? Of course, we do, but we wouldn’t achieve those either without our customers!
Download the report at see for yourself https://www.hcltechsw.com/commerce/gartner-peer-insights2022
Gartner and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.