What do Instacart, Wikipedia, Slack, and Yelp have in common these days?  They are all using ElasticSearch to power their experiences.  At the heart of all of these popular products and thousands more, is a screaming-fast, scalable, open-source search technology that grew more out of big data and analytics than more traditional document retrieval systems.  ElasticSearch has absolutely dominated the search scene with its strengths in handling massive data sets, working across a wide variety of use cases and its unparalleled community support.  Oh, and did we mention that it has out-of-the-box machine learning?

So, when the HCL Commerce team decided that our older SOLR-based search technology just wasn’t meeting our customers’ needs anymore, we unanimously voted to move forward with ElasticSearch.  We believe that making a strategic investment in this technology will not only dramatically improve our customers’ on-site search experiences, but it will also become a powerful core data platform that all of our solutions can leverage.  We could use it to find anomalies in user behavior, such as a sudden reduction in authenticated sessions, or promo codes usage spikes.  We can use it to share insights with precision marketing platforms such as HCL Unica or to help personalize content recommended to users on your company blog.  The possibilities are truly only limited by our collective imaginations.

Why stop there though?!  Once we agreed to move forward with ElasticSearch, our team really energized around the project and we found even more ways to compliment the core search offering with our own customizations, open source code, and even help from Stanford University.  We arrived at a search stack that leveraged Elastic, Apache NiFi, and Stanford CoreNLP (Natural Language Processing).  These additional tools, plus plenty of our own customizations have breathed new life to the Commerce Search experience and positioned this capability to be extremely competitive with licensed search technology.  Customers will no longer be forced to integrate with 3rd party search tools in order to take advantage of all of the key value props they have come to expect with modern search.

Our newly announced Google partnership brings a lot of additional energy to the future of Commerce search.  So now, in addition to everything mentioned above, we will super-charge the search capabilities with enhancements such as voice, image and barcode search.  We also plan on leveraging Google’s big guns to add additional domain-specific data sets, BigQuery and AutoML to even further personalize search across industries and user personas. 

To learn more, please download our latest whitepaper that goes into much more depth on the newest HCL Search capabilities!

 

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Further Reading
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Marketing & Commerce | June 15, 2021
Cloud Native – the Future of Commerce
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Marketing & Commerce | June 14, 2021
Performance, Scalability & Security
  HCL Commerce has been a beacon of reliability for its clients dating back 20 years. With the move to a cloud native architecture, we’ve managed to improve upon that reliability by delivering elastic scalability, untouchable security and massive performance benchmarked to 100,000 orders per hour. When you can’t risk your site going down, HCL Commerce is the only choice. Read on to see where we are continuing to invest in this core benefit to support our growing clients.   Market-Leading Performance The biggest B2B and B2C organizations in the world rely on HCL Commerce to help them sell more. Our performance is tested in the real-world so our benchmark isn’t the only-proof point. We have companies who’ve managed nearly 47,000 orders per hour and seen 52% YoY growth and one who hit 500 orders per second at peak! Whether it’s a peak selling day or sustained growth, our platform is built to support your growth.   Reduce TCO The investment in cloud-native commerce wasn’t just to bring agility, flexibility and control to our clients, but also help them reduce the time, effort and cost to maintain the platform. The elastic scalability of the cloud-native platform, whether they are on-premise or in a public/private cloud, the containerization of business services, the support of DevOps and CI/CD processes all mean that they can build differentiating experiences in less time and sell more with less effort. Reliable and Secure Peace of mind knowing that your platform will always be available to your customers whether your planning for a big promotion or selling peak or if you get hit with an unexpected surge, cloud-native commerce delivers the security and reliability to ensure you can keep selling more. Register for our Summer 2021 CommerceConnect to see live demos and hear from clients and leaders!...
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Marketing & Commerce | June 9, 2021
Optimized Business & User Experience
HCL Commerce is all about simplifying and streamlining a business user’s everyday work. For this theme, our product teams will deliver innovations and enhancements to the platform that enable our clients to create amazing customer experiences. Read te blog for more information.
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