When it comes to B2B Commerce, self-service is key to an optimal buying experience.

With our recent releases, including Sapphire, our new Headless React based / API driven B2B Reference Storefront, registering and managing your organization, buyers and approval has never been easier.

To register your Organization, simply click Sign In and then select Organization Registration. You will then complete a brief registration form within which you will register your organization as well as an organization administrator account.

Upon completion of the registration form, your registration request will be sent for Approval to the Seller.

As the Seller, you will then login to the HCL Commerce Management Center and launch our newly designed business tools. Yes! No more need for legacy browser support to run these important tools!!!! We have overhauled these capabilities and developed modern Angular based tooling, which leverage our robust APIs and embedded them directly in Management Center.

In this case, as the Seller we want to approve these organization and organization administrator registration requests. These approvals are located under Approvals.

You will benefit from lots of great search and filtering capabilities to find exactly what you need quickly. For example, using filters you are able to view only those requests that are pending.

Approving/rejecting these requests are as simple as clicking on the proper option under Actions. Here you can also enter in any comments we may want to be stored with each request.

You’ll then see that your two approvals have been processed and they are in Approved status.

Now that the Seller has approved the Organization and Organization Administrator registration requests, the Buyer can login to the Sapphire storefront. With the new Sapphire storefront, we’ve also included a variety of useful Dashboard views. One very useful view is the Administrative Tools. This provides the organization administrator with capabilities to manage their organization, manage buyers and also process buyer and order approval requests easily.

Here is a brief description of each tool:

Organization Management:

From this view, you are able to modify information about your organization, review and modify the Roles assigned to your organization as well as select different Approval types associated with your organization.

Buyer Management:

This view provides you intuitive search features and filters to view your organizations buyer accounts. From this view you have the ability to reset passwords, disable users, view and modify the roles and groups associated with the buyer accounts.

Buyer and Order Approval

This view provides you the ability to approve/reject new organization Buyers as well as Order Approval requests. In the case of Order Approvals, this would be tied to your buying relationship with the seller (Contract) and would be linked to an order based threshold. For example, orders over $250 require approval from an approver within your organization.

As you can see, we have really streamlined our B2B Buyer and Seller Administration tasks and tools. We are continuing to enhance the capabilities offered in our solution and would love to hear from our customers. Please reach out to your sales rep for a demo/discussion.


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Further Reading
Marketing & Commerce | January 19, 2021
Five Star Feedback for HCL Commerce Connect!
We’ve wrapped another great virtual event for our customers and partners and the feedback was better than we could have wished for! Thanks to all of those who attended and if you missed it, don’t fear! It is all available on-demand. Teaming with customers, partners and industry experts, we delivered 4 sessions where we spoke to the future of HCL Commerce and how we’re going to get there (hint: through continued investment and close collaboration with our customers and partners) and introduced our three latest WOWs. Below is a quick recap of the sessions and links to see them on-demand: A Double Play from HCL Commerce Watch our fearless leader Gary Schoch as he lays out our strategy and vision. 2020 was an exciting year for HCL Commerce with two major releases that energized our customers, partners and the market. That energy was captured in the Sneak Peek webinar for this event. Gary amps up the excitement even further as describes the future of the platform. Herman Miller talks B2B Commerce, V9 and Analytics Catch Brian Gillespie’s best Conan O'Brien impression as he talks with Rob Richardson of Herman Miller and discovers some of the unique ways they engage with customers and dealers. Rob will also share the unexpected benefits of moving to V9 and why analytics are so important to Herman Miller. To wrap up, we'll demonstrate HCL Unica Discover's ability to gather powerful insights about your customers' behavior. Hot DAM! Simplified Content Creation and Management Everyone wants more power and control of the customer experience. HCL Commerce has made it easier for business users by embedding CMS and DAM capabilities directly into Management Center. Hear from Aaron Pickrell and Avnet who have been creating engaging experiences through the use of content. The Next Generation of Commerce is Cloud...
Marketing & Commerce | November 3, 2020
B2B Commerce: Cracking the B2B Code with Andy Hoar
With the rapid shift to a digital first economy, there are a number of B2B companies trying to figure out what they should do as they transform their business. One of the people I would recommend is Andy Hoar. Andy is the CEO of Paradigm B2B and cofounder of B2B Next and his insights are always on point, drawn from over a decade of experience in B2B Commerce and an ability to get executives from many different companies to share their knowledge. Recently Andy joined Brian Gillespie, Director of Product Management at HCL Commerce and Guido Simeto, President/CEO of Magno Technology to discuss B2B Commerce and I thought I would share a few nuggets of wisdom to encourage you to invest 45 mins of your time to hear the whole webinar B2B Commerce: Cracking the B2B Code with Andy Hoar. It’s not to be missed! Millennials: The New B2B Buyer Right away they get into a discussion about knowing your target audience and the increasing number of younger, technology orientated B2B Buyers. Andy recommends stepping back and rethinking the entire customer journey and not simply recreating the offline experience in an online model – it simply will not work! Citing research Andy went on to say that new buyers want transparency and expect who they buy from to have a soul, or something they believe in that the buyer can relate to. Brian Gillespie adds that you need to understand how your buyers are ‘shopping’ or purchasing these items, what they are expecting throughout the journey. One way to connect with the buyer and a trend he is seeing is the whole eco-friendly movement, something that the Millennial group cares deeply about. Little known Secrets of B2B Commerce Andy is an advocate of leveraging technology and one of the simpler...
Marketing & Commerce | September 2, 2020
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Bringing HCL Commerce to Google Cloud will enable businesses to maintain their investments in HCL’s commerce platform while also taking advantage of the global reach, security, and elasticity of Google Cloud.