Enabling Our Customers, Partners and Developers

With HCL Commerce and HCLSoftware evolving so quickly it becomes very important that the people that use the product, help implement the product, support, and develop the product be up to date on all the latest functionality.

With that being said HCL is in the process of implementing a state-of-the-art Learning Management System to enable and promote people for their skills within the product.

There will also be a resource library where everyone can look for information with an innovative search engine

We are working diligently to get the site up and running and hope to have at least the foundational courses available by mid-year.

We will continue to add new courses and update existing courses with any functionality that has changed after a release. We will go with supplemental modules to provide information on new releases instead of users having to take the courses again to see what has changed.

What does this mean for our Customers

This is not about people within HCL. This is an opportunity for our Customers to gain knowledge on best practices that will be shared by other customers using HCL Commerce.

There will be community blogs as well as the latest news from people that build the product to resources that help you our customers use our products to the fullest extent.

Our customers will also be recognized by gaining badges for each of the courses they have taken and certifications for those of you that complete an entire learning journey

The LMS will focus on several Learning Journeys for our customers.

System Administration

This will include topics such as deployment models, installation, and configuration, applying update packages, administration tools, code deployment, site Security and more!

Developer

This will include topics like REST API’s, Search Customization, React SDK, Caching overview, Development Best Practices, Content Management and DAM, and much more.

Business User

This will include a walkthrough of Commerce Management Center and breakout into different roles within CMC and the tutorials that go along with it

What does this mean for our Partners

With Customers being the main focus of our partners, this will ensure that they have the most up to date knowledge on the product and certifications that can show their customers that they have the expertise to make them successful.

Partners will also have the ability to contribute to blogs and training and promote any new innovations that have been built.

Partners will also have the same access as the customers for the learning journeys plus a partner certification for HCL Commerce

What does this mean for HCL Resources?

The Learning Management System will be utilized internally to help our support and sales resources stay up to date on all new functionality and be able to help our customers with any questions on the latest releases.

As we grow this will also allow HCL to get any new resources up to speed on this ever-evolving product.

Where do you go until the LMS is live?

HCLSoftware has a robust Help Center that can assist you in any questions you might have You can find it here:

https://help.hcltechsw.com/commerce/index.html