With HCL Commerce and HCL Software evolving so quickly it becomes very important that the people that use the product, help implement the product, support, and develop the product be up to date on all the latest functionality.

With that being said HCL is in the process of implementing a state-of-the-art Learning Management System to enable and promote people for their skills within the product.

There will also be a resource library where everyone can look for information with an innovative search engine

We are working diligently to get the site up and running and hope to have at least the foundational courses available by mid-year.

We will continue to add new courses and update existing courses with any functionality that has changed after a release. We will go with supplemental modules to provide information on new releases instead of users having to take the courses again to see what has changed.

What does this mean for our Customers

This is not about people within HCL. This is an opportunity for our Customers to gain knowledge on best practices that will be shared by other customers using HCL Commerce.

There will be community blogs as well as the latest news from people that build the product to resources that help you our customers use our products to the fullest extent.

Our customers will also be recognized by gaining badges for each of the courses they have taken and certifications for those of you that complete an entire learning journey

The LMS will focus on several Learning Journeys for our customers.

System Administration

This will include topics such as deployment models, installation, and configuration, applying update packages, administration tools, code deployment, site Security and more!

Developer

This will include topics like REST API’s, Search Customization, React SDK, Caching overview, Development Best Practices, Content Management and DAM, and much more.

Business User

This will include a walkthrough of Commerce Management Center and breakout into different roles within CMC and the tutorials that go along with it

What does this mean for our Partners

With Customers being the main focus of our partners, this will ensure that they have the most up to date knowledge on the product and certifications that can show their customers that they have the expertise to make them successful.

Partners will also have the ability to contribute to blogs and training and promote any new innovations that have been built.

Partners will also have the same access as the customers for the learning journeys plus a partner certification for HCL Commerce

What does this mean for HCL Resources?

The Learning Management System will be utilized internally to help our support and sales resources stay up to date on all new functionality and be able to help our customers with any questions on the latest releases.

As we grow this will also allow HCL to get any new resources up to speed on this ever-evolving product.

Where do you go until the LMS is live?

HCL Software has a robust Help Center that can assist you in any questions you might have You can find it here:

https://help.hcltechsw.com/commerce/index.html

 

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Further Reading
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Marketing & Commerce | May 11, 2021
How Search Powers the Future of Commerce
Circumstances over the last year coupled with consumer trends around digital engagements, have made transforming to digital first a minimum viable prerequisite. But to go beyond simply surviving, B2B and B2C businesses must start with search for any new digital commerce strategy. A well-organized search strategy will improve all facets of your customer engagement from the direct impact of better, more relevant search results to the overall enhancement of your customer’s experience by leveraging the data your search engine collects. HCL Commerce partnered with Ray Wang and Constellation research to create a guide to help you think through digital search as part of your larger digital commerce strategy. The result is five best practices you can apply to optimize your project: Preview search to provide textual and visual suggestions. Search autocomplete to suggest keywords during search. Faceted search uses attributes (such as product or content features) as criteria for shoppers to explicitly filter for their search results. Full-page search lays out the initial results based on ascertained relevance Store- and product-level search bridges the gap between physical and online shopping by identifying shoppers' ZIP codes to enable a geographical lookup of nearby inventory. Why does this matter? Search is rapidly becoming the heart of the customer experience and it often initiates the buyer journey before customers even hit your site. When they do, they expect to find exactly what they want quickly and easily and if they can’t, they are happy to leave - meaning not only do businesses lose revenue, but they actively push customers to their competitors. However, there is a gap between customer expectations and what can be delivered by (traditional) search and personalization capabilities which leads to frustration for both buyers and sellers. What’s the solution? Without giving too much away, the solution entails an integrated...
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Marketing & Commerce | May 11, 2021
Optimized Business and User Experience
This pillar is one that will be receiving ongoing focus throughout the next few years, because the business user tools represent the “face” of the product, and are the main way that our customers interact with it. No matter what capabilities we have, if our tools don’t expose them properly, it’s effectively unavailable to our customers. We want to ensure that our customers who are interacting with the product day to day, are able to leverage and make full use of the features we’ve worked so hard to include in the product. For those of our customers who have been with us for a while, you’ve already seen the complete rewriting of some of our oldest tools: the Accelerator, Admin Console, and Org Admin Console. Now we’re turning our attention to some of the capabilities that have been inside the Commerce Management Center (CMC). To that end, in our next release, we will be launching the first phase of two new tools: Search and Commerce Composer. Search is one that we’ve had some tooling for, but it’s been buried inside of two other interfaces – Catalog and Marketing. However, search is definitely a large enough focus area that it needs its own set of tooling, and with the introduction of our new ElasticSearch engine and the new capabilities that come with that, the time is right to provide a Search tool. To start, we will focus on exposing the new functionality that ElasticSearch gives us. In follow-on releases, we will fold the existing capability into the new tools - things like SEO, search rules, and synonyms. The second new undertaking will be a re-implementation of our Commerce Composer tool, rewritten in our new architecture, enabling control of the layout for the React sample stores, Emerald and Sapphire. For the first...
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Performance Testing HCL Commerce with HCL One Test
As more and more business in both the B2B and B2C space is driven through the digital commerce platform, it is imperative that organizations ensure their web sites maintain the performance and reliability required to deliver great customer experiences.
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