Commerce

Easy personalized, omni-channel buying experiences

Latest Articles

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Marketing & Commerce | October 5, 2021
HCL Commerce on Now – One Size does NOT fit all
With HCL Commerce on Now we believe we have created one of the most flexible cloud commerce platforms on the market. Read out for more info.
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Marketing & Commerce | October 1, 2021
HCL Software Academy. It is a Big Deal! Enabling Our Customers, Partners and Developers 
HCL Commerce and the Software Academy foundational courses available for the Business User, Developer, and Administration. These courses are the common courses that are not hands on but will give the user the basic knowledge of the product at no cost! Read blog for more details.
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Marketing & Commerce | September 23, 2021
B2B Customer Roundtable with Forrester – 3 Take-Aways
HCL Commerce recently hosted a roundtable with Joe Cicman from Forrester Research and 4 of our clients. Read the blog to know more about the major highlights.
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Marketing & Commerce | September 21, 2021
Customer experience struggle… resolved!
This blog talks about how HCL Unica Discover helps companies to undertsnad, Identify and highlights customer experience challenges.
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Marketing & Commerce | September 8, 2021
HCL Software Recognized again in the 2021 Gartner® Magic Quadrant™ for Digital Commerce
  HCL Commerce is thrilled to be positioned in the 2021 Gartner Magic Quadrant for Digital Commerce. The timing of the last Magic Quadrant in 2020 meant that we were unable to participate but received an honorable mention. We viewed our recognition in the 2021 Magic Quadrant as a two-step process. First getting recognized again in the quadrant and setting a base line for our vision and ability to execute. In the next Magic Quadrant, we hope to be positioned higher and further on the ability to execute and completeness of vision axes based on the investments we are making in the platform and the new logos we are winning. We feel, the Gartner Digital Commerce Magic Quadrant may be the gold-standard when it comes to positioning reports for eCommerce. However, Gartner recommends that you should read the report (including the Critical Capabilities report) before you select a short-list of vendors as no one solution fits all. We recommend you do that and then give Gartner a call to ask about us! We are confident they will say we are trending in the right direction for the last 2 years. At HCL we spent a lot of time to identify our strengths and where we needed to improve. That gave us our ‘swim-lane’ or where we would be the best fit for a company – and in our view that comes out in Gartner’s writeup nicely. We believe our strengths place us in a unique group – not many commerce vendors can manage all the requirements of Enterprise B2B and B2C Commerce. There are 2 great comments about HCL Commerce in the Gartner reports - Since I am not allowed to share what Gartner wrote about us, go read the report!!! They say a picture paints a thousand words but,...
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Marketing & Commerce | September 1, 2021
Is Cloud Native the Answer to Being Customer-Centric?
Factors such as rising digitalization and increased spending capabilities have dramatically changed the meaning of customer experience. Product features and prices are no longer the primary consideration in the digital age, as customer experience is becoming the primary differentiating factor. Customers expect brand owners to provide a personalized experience across touchpoints and interaction channels, ensuring a seamless digital commerce experience. According to multiple studies conducted by Quadrant, customers are ready to pay a premium price for better and personalized services. The retailers and brand owners focusing on delivering exceptional and personalized customer experiences are increasingly becoming more profitable and are winning over the competition. A customer-centric approach helps organizations drive improvements in customer loyalty, brand image, messaging consistency, and revenue growth. The majority of retailers have transformed their digital commerce and CX-specific technology landscape by adopting cloud-based applications and services. However, traditionally architected cloud-based applications lack the necessary agility, speed, and performance required to adapt to the growing business complexities, demanding customers, and ever-increasing competition. In a fast-paced digital-savvy economy, retailers are required to transform their digital commerce operations to drive a culture of innovation and gain the necessary business agility to ensure long-term and sustainable success. Therefore, cloud-native architecture is increasingly becoming the current industry norm, enabling organizations to future-proof their technology investment and drive a culture of continuous improvements. Cloud-native is an approach to designing and building applications based on microservices-based architecture running on containers and dynamic orchestration platforms. Unlike traditional monolithic architecture, cloud-native applications are automatically optimized for optimum performance across any cloud environment with container infrastructure, including private, public, on-premises, hybrid clouds, or edge locations. The cloud-native approach follows agile development and DevOps principles, supporting continuous integrations and continuous delivery (CI/CD) along with continuous deployment. The applications are designed, developed, and delivered collaboratively by development, IT...

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