In recent years, intelligent personal assistants have gained widespread attention. The COVID-19 pandemic-related forced lockdown must be to blame for most of that. However, using artificial intelligent assistants to streamline numerous tasks has expanded.
Intelligent personal assistants are a significant development that has been seamlessly integrated into the process of universal digitalization.
Intelligent virtual personal assistants are available on all modern technologies, including smartphones, tablets, and smartwatches. This industry has seen many advancements thanks to the rising competition. Voice assistants can operate a comprehensive digital infrastructure provided by major corporations like Amazon, Google, Microsoft, and Apple.
What Is an Intelligent Virtual Assistant?
An intelligent personal assistant is a software program that responds to commands and performs actions on behalf of its users. Virtual assistants like Alexa, Siri, and others are well-known. Even chatbots are visual helpers that reproduce texts written by humans. These assistants allow you to perform simple tasks such as:
- Entering your calendar
- Checking the weather
- Making grocery lists
- Creating to-do lists
A software program that behaves and communicates like a human is known as an “artificial intelligent assistant.” Using artificial intelligence as the foundation for an intelligent personal assistant is the key to achieving this.
How Does an Artificial Intelligent Assistant Work?
Artificial intelligence-based technology includes virtual assistants. The program outputs speech commands to the speaker while receiving voice requests through the device’s microphone. But between these two events, the most exciting thing happens.
Voice recognition, voice analysis, and language processing are all combined in this technology. A user’s natural language audio signal is transformed into digital information. The program then examines this digital information so it can complete the task instructed by the user. This data is then compared with a software database using a cutting-edge algorithm to identify a suitable response. Distributed servers in cloud networks host this database. Because of this, most personal assistants require a strong Internet connection to function.
The software’s database grows as more queries are made. This optimization enhances voice recognition and shortens the system’s response time.
Artificial Intelligent Virtual Assistant – the Union of AI and Human Intelligence
An intelligent virtual assistant can understand what the user is saying. A Natural Language Processing (NLP) algorithm is present in all intelligent virtual assistants. NLP is a collection of algorithms that discover, test, and learn different patterns and judgments based on information from human input. The auto-reply states that the salary will be debited after two business days. This is in response to the user’s query about when it will be.
Customer service currently relies heavily on AI-enabled solutions. For example, people can complete registration, allocation, eligibility, status verification tasks, and more with chatbots, automated speech systems, and virtual desks.
What Are the Other Features That an Intelligent Virtual Assistant Offers?
An Intelligent Virtual Assistant can offer the end user a set of functionalities that goes beyond FAQs. These functionalities can transform routine tasks into unique experiences. This increases end-users satisfaction as they can get simple things done using contextual conversation.
Below are just some of the possible features that a chatbot can be equipped with:
- Context Awareness: retain the context of the conversation in progress to identify the intents more efficiently
- Episodic Memories: memorize the historical conversations and the entities to make use of it in future
- Next Intent Prediction: predict the next conversation based on the current one and can build the conversation flow at runtime
- Self-Learning: learn from the previous conversations improving the quality of training
- Semantic Search in the Documentation: leverage the product documentation to extend her capabilities to answer questions
- Communication Channel Integration allows users to use their preferred messaging platform. For example, Skype for Business, Teams, Telegram, Messenger, Twilio, and HCL Sametime
- Graph Generator: improve answers by generating graphs from products data
- Push Notifications: inform the user with a push notification
- Download Information: download specific product information in a file
- Delayed Actions (Actions Scheduled): execute asynchronous tasks on the product autonomously
- Emotional Avatar allows the end user to understand, with a single glance, if there are any errors – generic or specific. It also allows them to check if everything is going well.
- Multilanguage enablement allows for satisfying end users. These users prefer to have the chatbot in their native language rather than English.
These are just some features that you can add to an IVA. The more time passes, the more technology advances, and more and more services will be possible to incorporate into an IVA. Over time he will become a real “human being.”
How Can Companies Start With Artificial Intelligent Assistants?
Businesses should start with artificial intelligence assistants to expand their clientele. An intelligent personal assistant can be developed inside a company, or it can be outsourced. Improved automation and a better customer experience are two benefits of an advanced IVA. Across sectors, an intelligent virtual assistant produces successful customer interactions.
Intelligent virtual assistants can benefit businesses in a variety of ways. But first, let’s go through the significant purposes of intelligent personal assistants:
Increasing productivity and efficiency
IVAs can comprehend consumer intent, fulfill customer requirements, and boost interaction levels. This is thanks to their vital artificial intelligence and machine learning capabilities. As a result, it increases customer success. It reduces human interaction and maximizes assistance by using surface questions. These surface questions have excellent response rates and are answered more quickly.
Cut costs and boost revenue
IVAs take care of routine questions, client inquiries, and FAQs to lessen reliance on human agents. As a result, IVAs can handle heavy workloads and interactions at little to no cost. In addition, high-scoring successes increase website conversion rates. This explains why revenue and customer lifetime value both increase annually.
The complete omnichannel experience can be created through IVAs. This enhances conversions and increases consumer engagement. Whether using a PC or mobile device, a consumer feels at home. Furthermore, an omnichannel experience reduces customer dissatisfaction.
Increase client loyalty
IVAs increase client loyalty. They respond to clients quickly, evaluate reports quickly, and solve problems rapidly, relying on two elements: speed and convenience. They can recreate an environment for better growth and produce human-like behavior. In the long run, you can increase client loyalty and retention.
Future trends concerning intelligent personal assistants
The creators of intelligent personal assistants included smart hubs in their application platforms. These home automation systems enable connecting your home’s appliances, including windows, security systems, thermostats, and more. However, household items must have a unique format compatible with the corresponding method, such as those of Google, Amazon, or Apple.
Automobile manufacturers seek to include personal assistants with intelligence in their vehicles. They can perform various tasks that are often done manually and receive real-time data. The system can provide a variety of services to the driver. For example, it can recommend departure times based on traffic and road conditions.
The ability of artificial intelligent personal assistants to communicate with users naturally and fluidly will significantly impact their future development. This natural and fluid communication is vital for the success of AI. However, it must have a strong sense of context to have an actual conversation or work well with an assistant.
Intelligent virtual assistants, like HCL Clara, are designed explicitly for HCL Workload Automation. These assistants employ machine learning and artificial intelligence to comprehend human needs. They have an advantage over their humans because they are accessible around the clock. However, they vary from chatbots in that they can comprehend human languages.
Intelligent virtual assistants’ performance can be enhanced through honest discussions. In addition, contextual awareness is required to strengthen how these tools function.