HCL Global Information Technology (HCL GIT) manages over 90,000 endpoints across 40 different locations worldwide. The 24×7 operation is resourceintensive with demands typical of a large IT organization. As with many organizations, multiple management silos had been created, each with its own agent running on the endpoint, its own engineering and operations staff, and specific hardware and software – all of which drove up IT spend. 

Umesh Kad, Deputy General Manager of GIT Engineering, described the challenges: “We had more than six different tools which resulted in too many agents from too many vendors, elongated patch cycles, various degrees of scalability across many geographic locations, multiple port dependencies, extensive staff skillsets, multiple time zone support requirements, as well as reporting challenges requiring data to be consolidated from multiple sources.” Another big challenge was the lack of visibility of internet-facing (roaming) computers, which caused patching delays and often manual intervention. HCL GIT needed more automation, speedier patching, and greater visibility and control of internet-facing laptops using a solution that could effectively manage and control workstations and servers running Windows, HP-UX, macOS, and RedHat Linux. 

After HCL acquired BigFix from IBM in July of 2019, GIT embarked on a functional and requirements analysis that confirmed BigFix could be used in lieu of six different endpoint management tools — SCCM, Flexera Secunia, RedHat Satellite, Flexera Admin Studio, Symantec Wise, and JAMF — to streamline endpoint management processes, and to provide a single source of truth for all endpoints. 

By consolidating six tools with BigFix, GIT gained singular tool to manage and control all servers and workstations, regardless of operating system, location, connection, and statusSpecifically, GIT: 

  • consolidated six tools to just onereducing annual software and hardware costs associated with six different tools
  • reduced patch cycles by five (5) days, saving 2700 staff hours annually 
  • gained visibility and control of 15,000 internetfacing workstationsdramatically increasing first pass patch success rates 
  • simplified skill requirements, reducing engineering effort and training costs while simplifying the scheduling of operations staff 
  • created a single source of truth for inventory and patch status, eliminating tedious data consolidation from multiple tools 
  • reduced labor costs associated with patching, compliance and inventory dropped by 25%, redeploying five (5) staff to new IT initiatives and projects.  

Additionally, when a large percentage of HCL’s workforce became remote workers in early 2020, GIT had the answerBigFix. They were easily able to expand support gaining visibility and control of our employees workstations in their homes, patching them as if they were on the corporate networkWith BigFix, HCL has implemented a cost-effective and scalable endpoint management solution that supports an effective and secure Work From Home strategy. 

Jason Walker, the BigFix Lab Services Consultant who helped GIT successfully deploy BigFix, discussed the implementation during the June 30th webinar. Learn more by clicking on the links below. 

Watch the webinar: From Six Tools to One: A Case Study in Consolidating IT Management Tools

To learn more about BigFix, visit www.bigfix.com.

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Further Reading
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Automation  /  August 10, 2020
How BigFix Displaced Microsoft Configuration Manager for Patching
By: Donald Moss, Technical Advisor BigFix Team
BigFix's efficient patching capabilities proves the overall security posture, over what SCCM was delivering. Missing patches presents an unacceptable security risk. BigFix can provide prooof to executives that all endpoints (including roaming laptops) are patched, regardless of location, connection or status.
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Automation  /  August 5, 2020
New Capabilities and Improvements Released in BigFix V10.0.1
By: Aram Eblighatian
HCL is pleased to announce the release of version 10, patch 1 (10.0.1) for the BigFix Platform, BigFix Inventory, BigFix Insights and BigFix Modern Client Management.
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Automation  /  July 31, 2020
Improve Security and Prove Compliance with BigFix
By: Cyril Englert, Solution Architect
Practicing continuous patching and continuous compliance are effective ways to protect your enterprise against cyberattacks. BigFix Compliance is trusted by CIOs and CISOs to secure all their endpoints -- regardless of OS, location or connection --  and to prove compliance to stakeholders and regulators.
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