Simon Warbey is a Product Manager and a consultant at HCL Technologies. He is always focused on customer success and satisfaction via focused product delivery. Simon trains and works with clients to make the best use of the Discover’s Customer Experience Insights Suite, covering a wide range of business sectors across the EMEA region.
HCL Unica Discover last year, behavioral analytics has been one of the hottest topics with Commerce customers. It will enable reporting and analytics capabilities.
Delivering a remarkable customer experience depends on how you, as a brand, interact at every touchpoint, like sending an email after a customer has made a purchase.