Shilpa is a Technical specialist working with Team Unica Interact.
She has been working with the Unica team for the last 12 years. She also has experience of working with the Unica Campaign Engineering team for +5 years.
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Unica Interact facilitates this by integrating with customer-facing systems such as call centers and sending personalized offers in real-time to provide customer experience.
HCL’s Unica suite, which helps in outbound as well as Inbound marketing via different channels, has the capability to avoid or to reduce the Contact Fatigue.