Rob Barker works as an Education Lead for HCL Software Support and is responsible for developing analytical and communication skills in our Worldwide Support teams. A qualified Kepner-Tregoe Program Leader, Rob draws on his more than 25 years of troubleshooting experience in software support to create engaging workshops that challenge engineers to think clearly before acting. Before joining HCL, he worked at IBM, Infor, and SSA Global Technologies as a support manager and engineer. Rob brings multicultural expertise to his worldwide role with a career based in the Asia Pacific Region.
A few months ago, I visited my General Practitioner and told her, “I’m having a lot of shoulder pain.” She didn’t immediately send me into surgery. Rather, she asked questions about the pain. She wanted to know about the exact nature and intensity of the pain before taking appropriate actions.