Piet Gaarthuis is the Global Director of HCLSoftware Product Support. He is responsible for the Support Delivery and Strategy of the HCLSoftware portfolio for our Worldwide customers. Piet has gained this experience through 25 years of work in different Support roles for companies like Hewlett-Packard, Rational Software, IBM and now HCL. He has worked in many different capacities in helping customers, like a Support Director, a Support Engineer, a Support Agent, a Critical Situations Manager, an Educator/Trainer, or a Support Manager. Due to Piet’s multi-cultural and multi-lingual expertise, the Support roles he performed have always been in international settings.
A few months ago, I visited my General Practitioner and told her, “I’m having a lot of shoulder pain.” She didn’t immediately send me into surgery. Rather, she asked questions about the pain. She wanted to know about the exact nature and intensity of the pain before taking appropriate actions.
I’m excited to announce that the Product Support team of HCL Software has been awarded the ISO 27001 certification. As Director of the Product Support team, I can’t be more proud of my entire team for having moved one additional step on the ladder of our Support Maturity Model.