Piet Gaarthuis is the Global Director of HCLSoftware Product Support. He is responsible for the Support Delivery and Strategy of the HCLSoftware portfolio for our Worldwide customers. Piet has gained this experience through 25 years of work in different Support roles for companies like Hewlett-Packard, Rational Software, IBM and now HCL. He has worked in many different capacities in helping customers, like a Support Director, a Support Engineer, a Support Agent, a Critical Situations Manager, an Educator/Trainer, or a Support Manager. Due to Piet’s multi-cultural and multi-lingual expertise, the Support roles he performed have always been in international settings.
Professional troubleshooting is what we call the third key for our HCLSoftware support team. What do we mean by professional troubleshooting? It is quite simple: finding a balance between "proving yourself right" or "proving yourself wrong."