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Jyoti Verma
Senior Product Support Engineer
About
Jyoti Verma is a technical analyst in a support role for over 5+ years in customer problem solving and advocacy. Adept at learning various industrial niches and producing compelling content for clients, she currently helps clients of Marketing Suite at HCL. She plans to present more informative articles on different marketing products in the future that will help clients to implement their marketing strategies efficiently.
Posts by Jyoti Verma
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Marketing & Commerce | May 20, 2019
Deriving Better ROI with ‘Agent Capacity function’ in Contact optimization – Part -2
In part one of this blog, we learned about the first four steps about configuring Agent capacity function. These first four steps were
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Marketing & Commerce | April 22, 2019
Deriving Better ROI with ‘Agent Capacity function’ in Contact optimization – Part -1
​Smart marketers know that delivering personalised, contextual timely and relevant offers yield better Return on Investment (ROI). It also enhances customer engagement and improves loyalty. Agent Capacity function in Contact Optimization helps marketers segregate high value consumers and extend more relevant offers that leads to a better rate of conversion. It also helps to prevent contact fatigue, and problems arising out of conflicting offers.
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