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John Riddle
Senior Manager – Services
I have been in customer facing roles my entire career. I started at a service provider in Technical Support, as a Micro to Mainframe Level 2 engineer. I then moved into IBM Tivoli L2 Support and following that, supporting AVP the last 9 years. Since my time in AVP I have pivoted into Business Development as well as continuing to support BigFix customers. I am enjoying this hybrid role as I learn more about sales, contracts and scoping. I want to continue to work with customers and sales and services teams to come up with the best solutions to meet our customers’ needs. I spend the fall traveling to watch my two sons play college football and camping in my fifth wheel.
Posts by John Riddle
Automation | March 19, 2021
Accelerated Value Program (AVP) Initial Assessment
Collecting the initial information about the environment is first step in performing an assessment.
Automation | September 21, 2020
Maximize your BigFix Return on Investment with AVP
The HCL Software Accelerated Value Program (AVP) is a technical advisory service that helps you maximize the value of your return on investment in BigFix software by providing ready access to technical resources.  This premier offering is a pre-packaged annual contract that provides a corresponding set of service deliverables tailored to your short term needs and long term planning.
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