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Gary Schoch
Global Digital Experience and Commerce Leader
Posts by Gary Schoch
Digital Solutions | April 15, 2021
Digital Tools to Transform the Employee Experience
Every successful company invests in customer experiences, but far fewer are making the kind of investments in employee experiences that truly matter. As companies add more and more applications to support their business and customers, employee experiences can be neglected — even though now the need has never been greater. Digital platforms and tools are an essential component of an effective business to employee (B2E) strategy. An employee experience is the sum of interactions and exchanges an employee has within their company — both personally and organizationally. How an employee perceives his or her journey through all the touchpoints within the organization matters. A lot. Why? Because employees are the true drivers of your business and the better the employee experience, ultimately, the better the customer experience. A Gallup study found “that companies with highly engaged employees outperform their competitors by 147% in earnings per share,” and that highly engaged employees are energized through an exceptional digital workplace. Businesses are also seeing a cultural shift with new norms and expectations from employees. Add to that the recent pandemic, which has accelerated the use of digital tools and driven the need for companies to invest in digital platforms like never before. As employee demands and outside pressures continually grow, companies can’t afford to ignore these expectations if they want to attract and retain talented employees and teams. Employee portals are key to improving the overall employee experience. Whether it’s an employee searching for IT support documentation or taking an eLearning class online, these B2E portals offer the opportunity for businesses to radically improve the employee experience. You first need to understand why your employees would be using intranet portals. Are portals used to collaborate with other employees, search for answers to common questions or just necessary for getting work done? Gaining...
Marketing & Commerce | March 12, 2020
Business Services are the ideal application of microservices in Digital Commerce
Microservices are a powerful development approach as part of a technology architecture strategy. They provide incredible flexibility in updating / maintaining each microservice, without affecting the others. This extends to scalability as well, allowing a microservice to scale as needed, independent of the others - potentially helping with efficiency and reducing costs.   Let’s start with an analogy to put us in the right mind One of our strategic leaders made a helpful analogy describing the microservices approach - equating it to a mom or dad deciding to build their child a tree house and going into a do-it-yourself store to buy all of the component parts. If you have the time to research what parts you need, in what quantities and how they should fit together then great, you can build a custom tree house for your kids – if you have the expertise to actually assemble it. It will take a while, there will likely be trial and error and missteps, but once you get it working, reliable and safe, you will be the envy of your neighborhood parents. But there will inherently be a lot of questions. How long will it (should it?) take? How safe and reliable is it…are you willing to take the risk? How much effort will it require to keep it safe and reliable? Will it deliver the experience it should? Can you really afford to have a period of trial and error when it comes to safety and reliability? If you don’t have the expertise or time to pick out the parts, you can pay someone who does. Similarly, if you don’t have the expertise or time to assemble the parts into a tree-house, you can hire someone who does - both of these routes will help reduce the risk as you are relying on an expert with real-world experience and best practices...