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Ernesto Carrabba
Product Manager, HCL HERO and HCL Clara
About
Ernesto Carrabba is the Product Manager both for HCL HERO and HCL Clara. Ernesto is a very dynamic product manager with experience in building and launching IoT products, combined with a master’s degree in Mechanical Engineering and study researches on Augmented and Virtual Reality.
Posts by Ernesto Carrabba
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Automation Cloud Native | July 26, 2021
The Power of Two: HCL Workload Automation and Robotic Process Automation Working in Tandem
Digital transformation is imperative for all businesses and is providing them with more agile and efficient capabilities by absorbing the changes and opportunities of a mix of digital technologies.  Nowadays, this transformation is driven by innovative business models focusing on achieving customer delight through IT-enabled solutions and services that are in fact translating into business growth and resiliency against market disruption.
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Automation Innovations | July 12, 2021
3 Simple ways HCL Clara will enhance Workload Automation experience
Looking for the most innovative chatbot platform? Times are changing and you always look forward to find the most innovative platform. Maybe 5 years ago you would never have imagined that it would be possible to have a "person" by your side, who in every working moment, would tell you what to do, how to do it, and relieve you from all those low value-added activities. 
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Automation Innovations | December 22, 2020
Are you ready for an exciting, immersive experience in Workload Automation?
As human beings, we have always been fascinated by the unknown, and we need to understand it, interpret it, and draw results from it. Today, however, living in an increasingly hyper-technological, interconnected world, where we collect billions and billions of information and data, we have difficulty because our ability to acquire data exceeds our ability to give meaning to it. Besides data itself, visualization becomes crucial in driving the root cause analysis, explaining concepts, and extracting useful insights from data. Also, visualization can help provide data that is understandable by non-data experts.
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Automation Innovations | January 20, 2020
HCL Clara – Your Intelligent Virtual Assistant!
The recent popularity of chatbots is not just a technological trend. Over time, chatbots have become a must for companies to meet the most different customer needs. Today, chatbots continue to evolve to provide rapid, consistent, error-free responses and deliver a flexible, fully interactive UX across products and services.  Since in HCL Software we are great chatbot believers, we have decided to give more power to Clara, our intelligent virtual assistant.  Meet HCL Clara An Intelligent Virtual Assistant, recognizes human input and provides responses by tapping into a rich, specialized knowledge base. Clara enables direct interaction with the users of HCL Software products by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML) to execute actions.  Clara is the product expert that users can consult to learn the product capabilities (“what can I do” and “how can I do it”). Clara goes beyond FAQs to executes routine tasks via contextual conversations that upsurges end user’s satisfaction. Clara interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. Clara speeds up learning curve on new functions, manages the how-to questions and initiates the troubleshooting of HCL Software products conveniently with voice command or simple text chat.  [caption id="attachment_3592" align="alignnone" width="282"] a. Figure 1. Clara for Workload Automation[/caption]   [caption id="attachment_3593" align="alignnone" width="287"] b. Figure 2. Clara for BigFix [/caption]   Why HCL Clara?  Clara is currently integrated with BigFix and Workload Automation, and will be soon integrated with all the other HCL Software products. By leveraging its NLP capability, Clara is able to converse with users, comprehend their questions, search from different available documents, provide the required information and support them in performing actions. Clara transforms the user experience from a search-based model to a conversational model, reducing...
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Automation | December 2, 2019
HERO + BigFix Cyber Days – Your Best Deal!
You are invited to participate in a very special event! Get access to a free 3-month trial of HCL HERO, and that's not all. During this event, HERO experts will assist you in installing your trial and will guide you through some quick and easy steps to get the most out of HERO. Don't miss this opportunity! No prior HERO skill is required. HCL HERO, a Healthcheck and Runbook Optimizer, enables BigFix Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and prevents compliance delay. To know more, watch the video HERO, a BigFix Administrator best friend  and read the blog 5 reasons why you need HCL HERO for your BigFix environment. Join the session that better fits your needs:   Date: 9 December, 2019 Agenda (same agenda over the 2 days): HERO installation on Windows https://attendee.gotowebinar.com/register/2237010685812854029 9:00-10:00 CET: Hero live Demo and Q&A session 10:00-11:00 CET: Hero live installation on Windows. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Linux https://attendee.gotowebinar.com/register/5209262195063556365 12:00-13:00 CET: Hero live Demo and Q&A session. 13:00-14:00 CET: Hero live installation on Linux. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Windows https://attendee.gotowebinar.com/register/894217816745717260 15:00-16:00 CET: Hero live Demo and Q&A session. 16:00-17:00 CET: Hero live installation on Windows. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Linux https://attendee.gotowebinar.com/register/7501463563517717260 18:00-19:00 CET: Hero live Demo and Q&A session. 19:00-20:00 CET: Hero live installation on Linux. Each customer can ask for a private session (via GoToMeeting) if a dedicated...
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Automation Innovations | November 22, 2019
5 reasons why you need HCL HERO for your Workload Automation environment
It is with great pleasure that I introduce you to HCL HERO, an intelligent HCL Software Solution: HERO, a Health check and Runbook Optimizer, enables WA Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and improve IT operational efficiency across the enterprise. Enterprises depend on Workload Automation to manage business critical workloads, reduce operating costs and deploy new services faster. How important is that your Workload Automation environment is healthy, up and running and there are no performance bottlenecks? What happens if your Master Domain Manager is affected by downtime or overload? You may have created your own solution both to monitor the health of the WA environment and to recover it in case of problems. Or perhaps you are using IT Monitoring software and have created monitors and runbooks specifically for your WA environment. Wouldn’t you rather have something out of the box? Imagine not having to maintain and customize specific homemade procedures. Imagine saving time to spend on activities with greater added value. Imagine having a solution that does it all. Well you can stop imagining. An out of the box solution does exist! HERO is a product specific solution that, leveraging Big Data and Machine Learning, helps to maintain your WA environment by bringing AIOps use cases to manage the implementation. HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to WA, that makes the WA infrastructure responsive, reliable, easy to control and hassle free. Here are 5 reasons why you can't do without HERO. Detect & Understand Hidden Issues HERO helps WA Administrator to detect and understand issues that might be hidden from your view. HERO helps to detect misconfiguration, performance...
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