profile image
Ernesto Carrabba
Product Manager, HCL HERO and HCL Clara
About
Ernesto Carrabba is the Product Manager both for HCL HERO and HCL Clara. Ernesto is a very dynamic product manager with experience in building and launching IoT products, combined with a master’s degree in Mechanical Engineering and study researches on Augmented and Virtual Reality.
Posts by Ernesto Carrabba
article-img
Automation Innovations | December 22, 2020
Are you ready for an exciting, immersive experience in Workload Automation?
As human beings, we have always been fascinated by the unknown, and we need to understand it, interpret it, and draw results from it. Today, however, living in an increasingly hyper-technological, interconnected world, where we collect billions and billions of information and data, we have difficulty because our ability to acquire data exceeds our ability to give meaning to it. Besides data itself, visualization becomes crucial in driving the root cause analysis, explaining concepts, and extracting useful insights from data. Also, visualization can help provide data that is understandable by non-data experts.
article-img
Automation Innovations | January 20, 2020
HCL Clara – Your Intelligent Virtual Assistant!
The recent popularity of chatbots is not just a technological trend. Over time, chatbots have become a must for companies to meet the most different customer needs. Today, chatbots continue to evolve to provide rapid, consistent, error-free responses and deliver a flexible, fully interactive UX across products and services.  Since in HCL Software we are great chatbot believers, we have decided to give more power to Clara, our intelligent virtual assistant.  Meet HCL Clara An Intelligent Virtual Assistant, recognizes human input and provides responses by tapping into a rich, specialized knowledge base. Clara enables direct interaction with the users of HCL Software products by leveraging enterprise grade Natural Language Processing (NLP) and Machine Learning (ML) to execute actions.  Clara is the product expert that users can consult to learn the product capabilities (“what can I do” and “how can I do it”). Clara goes beyond FAQs to executes routine tasks via contextual conversations that upsurges end user’s satisfaction. Clara interacts in the way your clients wish to consume the information they need, helping you accelerate time to value, reduce human error and increase productivity. Clara speeds up learning curve on new functions, manages the how-to questions and initiates the troubleshooting of HCL Software products conveniently with voice command or simple text chat.  [caption id="attachment_3592" align="alignnone" width="282"] a. Figure 1. Clara for Workload Automation[/caption]   [caption id="attachment_3593" align="alignnone" width="287"] b. Figure 2. Clara for BigFix [/caption]   Why HCL Clara?  Clara is currently integrated with BigFix and Workload Automation, and will be soon integrated with all the other HCL Software products. By leveraging its NLP capability, Clara is able to converse with users, comprehend their questions, search from different available documents, provide the required information and support them in performing actions. Clara transforms the user experience from a search-based model to a conversational model, reducing...
article-img
Automation | December 2, 2019
HERO + BigFix Cyber Days – Your Best Deal!
You are invited to participate in a very special event! Get access to a free 3-month trial of HCL HERO, and that's not all. During this event, HERO experts will assist you in installing your trial and will guide you through some quick and easy steps to get the most out of HERO. Don't miss this opportunity! No prior HERO skill is required. HCL HERO, a Healthcheck and Runbook Optimizer, enables BigFix Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and prevents compliance delay. To know more, watch the video HERO, a BigFix Administrator best friend  and read the blog 5 reasons why you need HCL HERO for your BigFix environment. Join the session that better fits your needs:   Date: 9 December, 2019 Agenda (same agenda over the 2 days): HERO installation on Windows https://attendee.gotowebinar.com/register/2237010685812854029 9:00-10:00 CET: Hero live Demo and Q&A session 10:00-11:00 CET: Hero live installation on Windows. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Linux https://attendee.gotowebinar.com/register/5209262195063556365 12:00-13:00 CET: Hero live Demo and Q&A session. 13:00-14:00 CET: Hero live installation on Linux. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Windows https://attendee.gotowebinar.com/register/894217816745717260 15:00-16:00 CET: Hero live Demo and Q&A session. 16:00-17:00 CET: Hero live installation on Windows. Each customer can ask for a private session (via GoToMeeting) if a dedicated assistance is needed during the installation. HERO installation on Linux https://attendee.gotowebinar.com/register/7501463563517717260 18:00-19:00 CET: Hero live Demo and Q&A session. 19:00-20:00 CET: Hero live installation on Linux. Each customer can ask for a private session (via GoToMeeting) if a dedicated...
article-img
Automation Innovations | November 22, 2019
5 reasons why you need HCL HERO for your Workload Automation environment
It is with great pleasure that I introduce you to HCL HERO, an intelligent HCL Software Solution: HERO, a Health check and Runbook Optimizer, enables WA Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and improve IT operational efficiency across the enterprise. Enterprises depend on Workload Automation to manage business critical workloads, reduce operating costs and deploy new services faster. How important is that your Workload Automation environment is healthy, up and running and there are no performance bottlenecks? What happens if your Master Domain Manager is affected by downtime or overload? You may have created your own solution both to monitor the health of the WA environment and to recover it in case of problems. Or perhaps you are using IT Monitoring software and have created monitors and runbooks specifically for your WA environment. Wouldn’t you rather have something out of the box? Imagine not having to maintain and customize specific homemade procedures. Imagine saving time to spend on activities with greater added value. Imagine having a solution that does it all. Well you can stop imagining. An out of the box solution does exist! HERO is a product specific solution that, leveraging Big Data and Machine Learning, helps to maintain your WA environment by bringing AIOps use cases to manage the implementation. HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to WA, that makes the WA infrastructure responsive, reliable, easy to control and hassle free. Here are 5 reasons why you can't do without HERO. Detect & Understand Hidden Issues HERO helps WA Administrator to detect and understand issues that might be hidden from your view. HERO helps to detect misconfiguration, performance...
article-img
Automation Innovations | November 22, 2019
5 reasons why you need HCL HERO for your BigFix environment
HERO, a Healthcheck and Runbook Optimizer, enables BigFix Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and prevents compliance delay. Everyday companies use BigFix to keep Windows, Mac and Linux endpoints continuously patched, secure and compliant with internal security and regulatory policies. Your systems are safe thanks to BigFix. At this point, however, a question arises: Who helps you ensure that the BigFix environment is healthy, configured correctly, and performing well? You may have created your own solution both to monitor the health of the BigFix environment and to recover it in case of problems. Or perhaps you are using IT Monitoring software and have created monitors and runbooks specifically for your BigFix environment. Wouldn’t you rather have something out of the box? Imagine not having to maintain and customize specific homemade procedures. Imagine saving time to spend on activities with greater added value. Imagine having a solution that does all this. Well you can stop imagining. An out of the box solution does exist! HERO is a product specific solution that, leveraging Big Data and Machine Learning, helps to maintain your BigFix environment by bringing AIOps use cases to manage the implementation. HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to BigFix, that makes the BigFix infrastructure easy to control and hassle free. Here are 5 reasons why you can’t do without HERO. 1. Detect & Understand Hidden Issues HERO helps BigFix Administrator to detect and understand issues that might be hidden from your view. HERO helps to             detect misconfiguration, performance or infrastructure problems on multiple environments in a single integrated view. BigFix     Administrator has...
a/icon/common/search Created with Sketch.