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Caley Iandiorio
Commerce Product Marketing Manager
Posts by Caley Iandiorio
Marketing & Commerce | November 20, 2020
What it means to go Beyond the Transaction
18 months ago, IBM WebSphere became HCL Commerce, part of the HCL Software unit. I, like many of my colleagues, wasn’t quite sure what to expect. But one of the key messages the leadership team ingrained in us is that HCL Software and HCL Commerce by extension, would be an organization focused on helping our customers excel.
Marketing & Commerce | November 10, 2020
Don’t Miss our Fall 2020 Release Sneak Peek
Hard to believe we’re closing in on the end of 2020. It has been a crazy year! Yet despite all of the challenges our team and our customers and partners have faced, we have stayed positive and worked together to bring you our 2nd major release in 2020. Truly a collaborative effort with our customers and partners who have extended themselves beyond the transaction to ensure we are always bringing relevant, impactful improvements to the platform. Our Fall 2020 release is going live on December 11th and features some phenomenal additions to help you sell more stuff. To give you a little preview of what’s coming, including live demos across our three wows, we are hosting a Sneak Peek webinar on November 20th to demonstrate: World Class Experience - More control, more power for better customer experiences. Building on the 9.1 release, we are embedding a Content Management Solution and a Digital Asset Management Solution that makes it even easier for your business users, merchandisers, marketers to create engaging experiences and manage compelling content like shoppable videos. Optimized Merchandising - Capture and analyze behavioral data to sell more stuff With the integration of behavioral analytics from HCL Discover, you can proactively target your customers based on a deeper understanding of their behavior on your site, taking actions to improve their experience and engage them with timely and relevant content. Additionally, this release enhances our customer data platform with the integration of Google Big Query and Google Analytics360 enabling you to have all your customer data in one place for a holistic view of their behavior Cloud Native - Build and run scalable applications in modern dynamic environments such as public, private and hybrid clouds Underpinning everything we do is our Cloud Native strategy. Need to scale to 30-40K transactions a...
Marketing & Commerce | November 3, 2020
Have you met our engineers yet?
We recently kicked off a series of virtual discussion and Q&A sessions between our customers and our engineering team. It’s an opportunity for customers to get to know the engineering team, ask them questions about capabilities, design thinking and why they made certain decisions about the platform around a specific theme. We aim for a smaller group to ensure all participants have an opportunity to ask questions, offer opinions and feel like they are part of the session and community. Our first two were excellent, with great attendance and participation from our customer community. Below is a quick recap of both of those sessions, as well as a look ahead to our November Meet the Engineers session, which will be covering the Storefront. Session 1 – Cloud & Deployment - September 14 For this session, we brought in our team of experts who focus on the platform’s native ability to deploy quickly in any cloud environment. The attendees were very engaged, with questions falling into two primary categories: 1) Best practices for deploying in a cloud environment (Google, AWS and Azure all came up) 2) How HCL business services and API-first architecture work with integrations to supporting technologies (ERP, CMS, etc). A great opening session that went the full 90 minutes, and still had a few questions open and scheduled to be pursued in follow-up meetings. Session 2 – Performance Tuning – October 14 Our second session was intended to be very timely for the upcoming holiday shopping seasons which grip much of the world, helping our customers think through how they tune their site performance in preparation for (likely) recording breaking online shopping. Here, our discussion centered heavily on caching tips and best practices, including the use of REDIS and DynaCache to ensure high performance and great customer experiences...
Mainframes | August 19, 2020
Bajaj Electricals Live! An API-First Build Yields Excellent Results
Bajaj Electricals Limited – part of “Bajaj Group” is a globally renowned and trusted company. Their business is spread across – Consumer Products (Appliances, Fans, Lighting), Exports, Luminaires and EPC (Illumination, Transmission Towers and Power Distribution). They recently launched a brand new ecommerce site designed to deliver a world-class experience for their customers while reducing the time and effort required to maintain the platform – giving them more time to focus on business-driving innovations. This is a great example of the API-first nature of the HCL Commerce platform as Bajaj needed their partner Solveda to integrate the platform with a complex Oracle ERP in the backend, Adobe Experience Management on the front end and their IBM Sterling Management system. And on top of that, they built a custom ecommerce site that truly captured their brand. “It was a great experience working with the Bajaj team. They really had an ambitious vision for how they wanted to update their commerce site and make it more focused on the customer’s experience. Thankfully our team at Solveda was able to leverage the full capabilities of HCL Commerce [V9] to execute against Bajaj’s vision and deliver an excellent commerce site in the given time frame.” Deepak Agarwal, CEO India, Solveda. The end result is a beautiful, custom-built website that delivers a clean, simple shopping experience for their customers with a lightning fast experience...all while maintaining their existing technology stack.  
Marketing & Commerce | August 5, 2020
HCL Commerce Right Now
After all the excitement and energy from the HCL Commerce Customer Summit and the launch of version 9.1, which was only a month ago, the pace of innovation by our clients and by HCL is accelerating. To provide some insight, we thought we would share a quick snapshot through the lens of our customers, drawn from our AHA Ideas Portal and our customer support team – and three things stood out.   Cloud native is hot as customers connect the dots between the platform and the value to the business. Customers are clamoring for information, tips, best practices as they seek to adopt its constituent pieces as they work towards becoming a cloud native organization – and that means going beyond commerce. In many cases, HCL Commerce is a catalyst for broader organizational change and they are looking to us for advice as they tread a very new path. Questions around microservices (or business services as we think about them), DevOps and CI/CD, Containers (and supporting technologies like Kubernetes, Google Anthos, etc) are constantly hitting our Support and Advisory Services team.   Adoption of 9.x is accelerating! Not surprising after a great launch event with live demos and deep dives into the benefits - we have a lot of inquiries about the move to 9.1, closely connected to questions around Cloud Native – which of course is the foundational architecture of 9.1. Since the start of 2020, we’ve seen double digit growth in inquiries about 9/9.1, migration paths, timing, organizational approaches and more – companies have clearly seen the value and are in various stages of mapping or executing their moves.   Elasticsearch and search in general – coming out of our launch and announcement of HCL Commerce Search based on the Elasticsearch engine, this has been the single most...
Marketing & Commerce | July 1, 2020
It’s a wrap and the HCL Commerce Customer Summit Delivered!
An awesome start to our HCL Commerce Customer Summit! Day one was absolutely packed with great content, customer stories and live demos of 9.1.
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